DataDog

2 months ago

Manager 2, Premier Support Engineering

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Join Datadog’s in-house Technical Solutions team as a Premier Manager in Technical Support Engineering. Lead a fast-paced, client-facing group that educates customers, reproduces complex issues across 400+ integrations, and develops knowledge base content while driving product conversations based on client feedback. You’ll have programming exposure, Linux basics, and weekend rotation responsibilities in a startup-like, globally collaborative environment.

Location: Tokyo

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Manager level

Key Responsibilities

•Respond to client requests on our fast paced team while continuing to educate our clients on the use of the Datadog platform.
•Reproduce issues and dive into the 400+ integrations that Datadog works with.
•Build out documentation and knowledge base articles for a variety of technology.
•Drive product conversations based on needs and problems learned during client interactions.
•Collaborate with cross-functional teams to improve support processes and customer outcomes.

Pay and Benefits

Equity and Bonus:Equity

Perks:Rsus

Key Requirements

•Some programming experience
•Basic knowledge of Linux
•Strong client-facing communication and problem-solving skills
•Ability to work a rotating schedule that includes weekend availability
•Self-motivated and detail-oriented with a desire for continuous learning

Experience:SaaSCloudObservability

Skills:LinuxProgrammingCommunicationProblem-solving

Languages:English

Tech Stack:LinuxProgramming

Company Brief

DataDog

Provides a cloud-native monitoring and observability platform that unifies metrics, traces, logs, and security signals to help engineering, operations, and security teams monitor and troubleshoot modern applications and infrastructure.

Industry: Developer Tools

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York, United States

Founded: 2010

Glassdoor: 4.1

Website LinkedIn

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DataDog

2 months ago

Manager 2, Premier Support Engineering

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: Tokyo

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Manager level

Key Responsibilities

•Respond to client requests on our fast paced team while continuing to educate our clients on the use of the Datadog platform.
•Reproduce issues and dive into the 400+ integrations that Datadog works with.
•Build out documentation and knowledge base articles for a variety of technology.
•Drive product conversations based on needs and problems learned during client interactions.
•Collaborate with cross-functional teams to improve support processes and customer outcomes.

Pay and Benefits

Equity and Bonus:Equity

Perks:Rsus

Key Requirements

•Some programming experience
•Basic knowledge of Linux
•Strong client-facing communication and problem-solving skills
•Ability to work a rotating schedule that includes weekend availability
•Self-motivated and detail-oriented with a desire for continuous learning

Experience:SaaSCloudObservability

Skills:LinuxProgrammingCommunicationProblem-solving

Languages:English

Tech Stack:LinuxProgramming

Company Brief

DataDog

Industry: Developer Tools

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York, United States

Founded: 2010

Glassdoor: 4.1

Website LinkedIn