Manager II, Premier Support Engineering

DataDog
Tokyo
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Linux","Programming","Communication","Problem-solving"]

Join Datadog’s in-house Technical Solutions team as a Premier Manager in Technical Support Engineering. Lead a fast-paced, client-facing group that educates customers, reproduces complex issues across 400+ integrations, and develops knowledge base content while driving product conversations based on client feedback. You’ll have programming exposure, Linux basics, and weekend rotation responsibilities in a startup-like, globally collaborative environment.

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DataDog
DataDog
4 months ago

Manager II, Premier Support Engineering

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Join Datadog’s in-house Technical Solutions team as a Premier Manager in Technical Support Engineering. Lead a fast-paced, client-facing group that educates customers, reproduces complex issues across 400+ integrations, and develops knowledge base content while driving product conversations based on client feedback. You’ll have programming exposure, Linux basics, and weekend rotation responsibilities in a startup-like, globally collaborative environment.
Location: Tokyo
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Manager level

Key Responsibilities

  • •Respond to client requests on our fast paced team while continuing to educate our clients on the use of the Datadog platform.
  • •Reproduce issues and dive into the 400+ integrations that Datadog works with.
  • •Build out documentation and knowledge base articles for a variety of technology.
  • •Drive product conversations based on needs and problems learned during client interactions.
  • •Collaborate with cross-functional teams to improve support processes and customer outcomes.

Pay and Benefits

Equity and Bonus:Equity
Perks:Rsus

Key Requirements

  • •Some programming experience
  • •Basic knowledge of Linux
  • •Strong client-facing communication and problem-solving skills
  • •Ability to work a rotating schedule that includes weekend availability
  • •Self-motivated and detail-oriented with a desire for continuous learning
Experience:SaaSCloudObservability
Skills:LinuxProgrammingCommunicationProblem-solving
Languages:English
Tech Stack:LinuxProgramming

Company Brief

DataDog
Provides a cloud-native monitoring and observability platform that unifies metrics, traces, logs, and security signals to help engineering, operations, and security teams monitor and troubleshoot modern applications and infrastructure.
Industry: Developer Tools
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2010
Glassdoor
Glassdoor: 4.1
WebsiteLinkedIn