Motorola Solutions

6 days ago

Technical Support Specialist - Tier II, Radius Mapping

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Support RapidDeploy customers by managing Zendesk inquiries, troubleshooting cloud SaaS issues, and resolving tickets to meet SLA targets. Serve as a responsive point of contact to improve CSAT, build deep product knowledge, and escalate urgent problems through the proper chain. Use tools like Application Insights, Datadog, and FullStory to investigate operational issues, and collaborate across technical and non-technical teams, including weekend/holiday on-call rotation.

Location: Texas, Tennessee, Wisconsin, Missouri, Illinois

Workplace: Remote

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Mid level

Key Responsibilities

•Provide day-to-day customer support using Zendesk Product Suite within scheduled shifts or via handoff to resolve issues timely.
•Investigate operational issues using Application Insights, Datadog, and FullStory to drive issues toward timely resolution.
•Maintain in-depth knowledge of RapidDeploy product offerings to resolve support tickets efficiently and satisfy customers.
•Escalate urgent and high-priority issues using established escalation procedures and appropriate chain of command.
•Participate in weekend and holiday on-call rotation and help maintain SLA/KPI metrics (including CSAT) for the support organization.

Pay and Benefits

Salary: USD 75,000 - 85,000 annually

Perks:Health InsuranceDentalVision401kPaid HolidaysPaid Leave

Key Requirements

•4+ years of experience in a Technical Support organization.
•Experience meeting Support KPI and critical Technical Support SLAs (e.g., CSAT, TTR, First Response).
•Solid understanding of cloud SaaS and enterprise software, including data analytics concepts.
•Hands-on ability to use tools like Datadog and Application Insights (or similar) to troubleshoot issues.
•Legal authorization to work in the U.S. indefinitely; employer work permit sponsorship is not available; must be able to obtain required background clearance.

Experience:4+ years

Skills:Customer carePrioritizationCommunicationAnalytical problem-solvingCross-functional collaboration

Tech Stack:ZendeskZendesk Product SuiteApplication InsightsDatadogFullStorySaaSCloudData analytics

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Security Clearance:CJIS

Company Brief

Motorola Solutions

Provides mission-critical communications products and services, including radios, software, video security, and command center solutions for public safety, government, and enterprise customers worldwide.

Industry: Surveillance & Security Hardware

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Chicago, United States

Founded: 1928

Glassdoor: 3.7

Website LinkedIn

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Motorola Solutions

6 days ago

Technical Support Specialist - Tier II, Radius Mapping

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: Texas, Tennessee, Wisconsin, Missouri, Illinois

Workplace: Remote

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Mid level

Key Responsibilities

•Provide day-to-day customer support using Zendesk Product Suite within scheduled shifts or via handoff to resolve issues timely.
•Investigate operational issues using Application Insights, Datadog, and FullStory to drive issues toward timely resolution.
•Maintain in-depth knowledge of RapidDeploy product offerings to resolve support tickets efficiently and satisfy customers.
•Escalate urgent and high-priority issues using established escalation procedures and appropriate chain of command.
•Participate in weekend and holiday on-call rotation and help maintain SLA/KPI metrics (including CSAT) for the support organization.

Pay and Benefits

Salary: USD 75,000 - 85,000 annually

Perks:Health InsuranceDentalVision401kPaid HolidaysPaid Leave

Key Requirements

•4+ years of experience in a Technical Support organization.
•Experience meeting Support KPI and critical Technical Support SLAs (e.g., CSAT, TTR, First Response).
•Solid understanding of cloud SaaS and enterprise software, including data analytics concepts.
•Hands-on ability to use tools like Datadog and Application Insights (or similar) to troubleshoot issues.
•Legal authorization to work in the U.S. indefinitely; employer work permit sponsorship is not available; must be able to obtain required background clearance.

Experience:4+ years

Skills:Customer carePrioritizationCommunicationAnalytical problem-solvingCross-functional collaboration

Tech Stack:ZendeskZendesk Product SuiteApplication InsightsDatadogFullStorySaaSCloudData analytics

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Security Clearance:CJIS

Company Brief

Motorola Solutions

Industry: Surveillance & Security Hardware

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Chicago, United States

Founded: 1928

Glassdoor: 3.7

Website LinkedIn