Onboarding Coach

Cloudbeds
Portugal
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 1+ yearsSkills: ["Communication","Empathy","Organization","Problem-solving","Collaboration"]

Join Cloudbeds’ customer onboarding team to train hospitality clients on the system, tailor it to their properties, and drive adoption. You’ll manage onboarding wrap-ups, respond to inquiries across channels, collaborate with Sales to define success and ROI, and record activities in Salesforce, all while supporting remote, multilingual clients.

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FursaFursa
Cloudbeds
Cloudbeds
6 months ago

Onboarding Coach

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Source: Company careers pageValidated by: Fursa AI
Last checked: 23 hours agoStatus: Live

Job Summary

Join Cloudbeds’ customer onboarding team to train hospitality clients on the system, tailor it to their properties, and drive adoption. You’ll manage onboarding wrap-ups, respond to inquiries across channels, collaborate with Sales to define success and ROI, and record activities in Salesforce, all while supporting remote, multilingual clients.
Location: Portugal
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Facilitate client onboarding, training, and ongoing support via video, phone, and email.
  • •Resolve customer inquiries and troubleshoot escalated issues across multiple channels.
  • •Partner with Sales to define success, demonstrate ROI, and drive retention.
  • •Build strong client relationships to encourage loyalty and promote product adoption.
  • •Record activities in Salesforce and share feedback for product improvements.

Pay and Benefits

Perks:Remote WorkPaid LeaveParental LeaveHome Office

Key Requirements

  • •Bring over 1 year of hospitality experience in roles like Front Desk or Revenue Manager.
  • •Have at least 2 years of relevant industry experience in customer-facing roles.
  • •Fluency in English and Portuguese; Spanish is preferred.
  • •Ability to facilitate onboarding, training, and ongoing support via video, phone, and email.
  • •Experience recording activities and feedback in Salesforce and contributing to product improvements.
Experience:1+ yearsHospitalitySaaSCustomer-facingCRMSalesforce
Skills:CommunicationEmpathyOrganizationProblem-solvingCollaboration
Languages:EnglishPortugueseSpanish
Tech Stack:SalesforceCRMEnglishPortugueseSpanish

Company Brief

Cloudbeds
Provides a cloud-based hospitality management platform including property management, booking engine, channel management, and revenue management tools to hotels, hostels, and vacation rentals worldwide.
Industry: Hospitality
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Funding: Series C
Headquarters: San Diego, United States
Founded: 2012
Glassdoor
Glassdoor: 4.0
WebsiteLinkedIn