Customer Onboarding & Implementation Specialist

Foodics
Cairo
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 1-2 yearsEducation: bachelorsSkills: ["Communication","Problem-solving"]

Join Foodics in Egypt as a Customer Onboarding Specialist to train sellers on our POS platform, coordinate installation and on-site trainings, and ensure successful onboarding of Foodics RMS, online, and Pay products. You’ll work with cross-functional teams to meet SLAs, build customer menus and inventories, and support clients through go-live in a fast-paced SaaS environment.

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Foodics
Foodics
2 months ago

Customer Onboarding & Implementation Specialist

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Last checked: 10 hours agoStatus: Live

Job Summary

Join Foodics in Egypt as a Customer Onboarding Specialist to train sellers on our POS platform, coordinate installation and on-site trainings, and ensure successful onboarding of Foodics RMS, online, and Pay products. You’ll work with cross-functional teams to meet SLAs, build customer menus and inventories, and support clients through go-live in a fast-paced SaaS environment.
Location: Cairo
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Schedule installation appointments with clients and ensure site readiness
  • •Schedule Backend On-Site training requests and On-Site Technical visits (normal or emergency)
  • •Manage onboarding for all products (RMS, Foodics online, Foodics Pay) and monitor SLA-based delivery
  • •Coordinate and perform customer training on setting up menus, inventory, recipes, and items
  • •Monitor tasks/projects to ensure services are delivered per SLAs and educate customers via phone on onboarding sequences

Pay and Benefits

Perks:Annual BonusEquityLearning Budget

Key Requirements

  • •Bachelor's Degree (or Diploma) in Networking, Computer Information Systems, or Computer Science is a plus
  • •1-2 years working experience in IT/Software or SaaS products companies
  • •Excellent problem-solving skills
  • •Fluent in English and Arabic (written and oral)
  • •Self-starter with ability to work independently across functional groups and adapt to a fast-paced environment
Experience:1-2 yearsSaaSInformation TechnologyHospitality
Education:Bachelor's
Skills:CommunicationProblem-solving
Languages:EnglishArabic

Company Brief

Foodics
Provides a cloud-based POS and restaurant management platform for F&B businesses, offering order management, inventory, analytics, payments, and integrations to help restaurants, cafes, and chains run operations and grow revenue across the Middle East and beyond.
Industry: Restaurants & Food Service
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Funding: Series D
Headquarters: Riyadh, Saudi Arabia
Founded: 2014
WebsiteLinkedIn