Samsung

3 weeks ago

Senior Officer, CS Technical Support

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Support SAC repair and maintenance by troubleshooting technical issues, advising service centers and engineers, and improving preventive maintenance and repair quality. Deploy global repair guidelines, lead training for service engineers, and provide escalation support with root-cause analysis and corrective actions. Monitor market quality trends and spare-part usage, optimize repair processes to reduce repeat issues and service costs, and deliver service/repair/expense and investigation reporting.

Location: Bangkok

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Strengthen SAC repair quality and maintenance capability by supporting service centers and engineers with technical troubleshooting and product issue analysis.
•Improve repair and service infrastructure by deploying global repair and maintenance guidelines to service centers and partners.
•Conduct technical training for service center engineers and related teams via technical training guidelines and competency roadmaps.
•Provide prompt technical escalation support for product escalations, urgent field issues, VOC cases, and product quality investigations, including root-cause analysis and corrective actions.
•Monitor market quality trends and spare parts usage, optimize repair processes to reduce repeat issues and drive service cost reduction, and generate service/repair/expense and investigation reports.

Key Requirements

•3–5 years of experience in B2B after-sales service.
•Experience in consumer electronics, preferably with technical experience in the SAC Air Conditioning industry.
•Strong customer service skills, including onsite troubleshooting and fault investigation.
•Good communication skills in both Thai and English, with professional, diplomatic, empathetic communication.
•Ability to work independently onsite and collaboratively in a team environment while prioritizing and meeting deadlines.

Experience:3-5 yearsB2B after-salesConsumer electronicsAir conditioning

Skills:Customer serviceTroubleshootingCommunicationIndependenceTime management

Languages:ThaiEnglish

Company Brief

Samsung

Global conglomerate known for consumer electronics, home appliances, semiconductors, displays, and mobile devices. Designs and manufactures a wide range of products and solutions for consumers, enterprises, and industrial customers worldwide.

Industry: Conglomerates & Holding Companies

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Seoul, South Korea

Founded: 1938

Glassdoor: 3.7

Website LinkedIn

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Samsung

3 weeks ago

Senior Officer, CS Technical Support

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Location: Bangkok

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Strengthen SAC repair quality and maintenance capability by supporting service centers and engineers with technical troubleshooting and product issue analysis.
•Improve repair and service infrastructure by deploying global repair and maintenance guidelines to service centers and partners.
•Conduct technical training for service center engineers and related teams via technical training guidelines and competency roadmaps.
•Provide prompt technical escalation support for product escalations, urgent field issues, VOC cases, and product quality investigations, including root-cause analysis and corrective actions.
•Monitor market quality trends and spare parts usage, optimize repair processes to reduce repeat issues and drive service cost reduction, and generate service/repair/expense and investigation reports.

Key Requirements

•3–5 years of experience in B2B after-sales service.
•Experience in consumer electronics, preferably with technical experience in the SAC Air Conditioning industry.
•Strong customer service skills, including onsite troubleshooting and fault investigation.
•Good communication skills in both Thai and English, with professional, diplomatic, empathetic communication.
•Ability to work independently onsite and collaboratively in a team environment while prioritizing and meeting deadlines.

Experience:3-5 yearsB2B after-salesConsumer electronicsAir conditioning

Skills:Customer serviceTroubleshootingCommunicationIndependenceTime management

Languages:ThaiEnglish

Company Brief

Samsung

Industry: Conglomerates & Holding Companies

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Seoul, South Korea

Founded: 1938

Glassdoor: 3.7

Website LinkedIn