Customer Support Representative - (Remote)

Qureos
Oklahoma City
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Problem-solving","Attention to detail","Multitasking","Time management"]

Serve as the first point of contact for customers, handling inquiries via phone, email, and chat. Troubleshoot and resolve customer issues, maintain product/service knowledge, and document interactions and feedback accurately in a CRM. Collaborate with internal teams to escalate complex cases and ensure a high level of customer satisfaction that supports loyalty and retention.

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FursaFursa
Qureos
Qureos
4 weeks ago

Customer Support Representative - (Remote)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Serve as the first point of contact for customers, handling inquiries via phone, email, and chat. Troubleshoot and resolve customer issues, maintain product/service knowledge, and document interactions and feedback accurately in a CRM. Collaborate with internal teams to escalate complex cases and ensure a high level of customer satisfaction that supports loyalty and retention.
Location: Oklahoma City
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Respond promptly to customer inquiries via phone, email, and chat.
  • •Troubleshoot issues and provide effective solutions to customer concerns.
  • •Maintain thorough product and service knowledge to support customers.
  • •Record customer interactions and feedback accurately in the CRM system.
  • •Partner with internal teams to escalate and resolve complex issues while driving customer satisfaction.

Pay and Benefits

Perks:Health InsuranceDentalVisionPaid Leave

Key Requirements

  • •Strong verbal and written communication skills.
  • •Ability to troubleshoot problems and provide effective solutions with attention to detail.
  • •Proficiency in Microsoft Office Suite and CRM software.
  • •Ability to multitask and manage time effectively in a fast-paced environment.
  • •Previous experience in customer service or support roles is preferred.
Skills:CommunicationProblem-solvingAttention to detailMultitaskingTime management
Tech Stack:Microsoft Office SuiteCRM softwarePhoneEmailChat

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn