Customer Quality Engineer

Arista Networks
Santa Clara
Workplace: OnsiteFull timeUSD 114,000 - 167,000 annuallyFunction: QA, Test & Release EngineeringEducation: bachelorsSkills: ["Cross-functional collaboration","Communication","Presentation","Data analysis","Influencing partners"]

Manage customer critical quality escalations and drive them to resolution with urgency, coordinating rapid, definitive responses across Engineering, Account Management, and Customer Support. Lead deep-dive assessments to prevent recurring systemic issues, own executive-level reporting, and facilitate high-stakes calls. Monitor communication channels to intercept and resolve emerging problems early while maintaining strong, trust-based client relationships and up-to-date knowledge of Arista networking products and quality/reliability metrics.

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FursaFursa
Arista Networks
Arista Networks
2 months ago

Customer Quality Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Manage customer critical quality escalations and drive them to resolution with urgency, coordinating rapid, definitive responses across Engineering, Account Management, and Customer Support. Lead deep-dive assessments to prevent recurring systemic issues, own executive-level reporting, and facilitate high-stakes calls. Monitor communication channels to intercept and resolve emerging problems early while maintaining strong, trust-based client relationships and up-to-date knowledge of Arista networking products and quality/reliability metrics.
Location: Santa Clara
Workplace: Onsite
Employment Type: Full time
Job Function: QA, Test & Release Engineering
Seniority: Mid level

Key Responsibilities

  • •Manage customer critical quality escalations through resolution with urgency and accountability.
  • •Coordinate collaborative responses across Engineering, Account Management, and Customer Support to deliver rapid solutions.
  • •Provide crisp status updates and executive-level reporting, translating technical issues into business summaries.
  • •Conduct proactive and reactive deep-dive assessments of systemic issues to prevent recurring friction points.
  • •Monitor communication channels and shared aliases to intercept and address emerging issues early.

Pay and Benefits

Salary: USD 114,000 - 167,000 annually
Equity and Bonus:Equity
Perks:MedicalDentalVisionWellness StipendTax SavingsIncome Protection

Key Requirements

  • •Bachelor’s degree in Electrical Engineering, Mechanical Engineering, or related field.
  • •Experience in high-tech manufacturing (preferably networking equipment).
  • •Experience working with contract manufacturing partners and PCBA manufacturing/electro-mechanical assembly processes.
  • •Broad knowledge of test, diagnostics, failure analysis, and debug techniques.
  • •Strong cross-functional ability to balance technical and business aspects of hardware manufacturing.
Experience:High-tech manufacturingNetworking equipmentContract manufacturingPCBAHardware manufacturing
Education:Bachelor's
Skills:Cross-functional collaborationCommunicationPresentationData analysisInfluencing partners
Languages:English
Tech Stack:ERP

Company Brief

Arista Networks
Designs and sells high-performance cloud networking hardware and software for large-scale data centers and enterprise environments, including switches, routers, and network operating systems focused on programmability, telemetry, and low-latency networking.
Industry: Networking Equipment
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 2004
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