Customer Quality Engineer

Manage customer critical quality escalations and drive them to resolution with urgency, coordinating rapid, definitive responses across Engineering, Account Management, and Customer Support. Lead deep-dive assessments to prevent recurring systemic issues, own executive-level reporting, and facilitate high-stakes calls. Monitor communication channels to intercept and resolve emerging problems early while maintaining strong, trust-based client relationships and up-to-date knowledge of Arista networking products and quality/reliability metrics.