SRS Distribution

2 weeks ago

Customer Service Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Serve walk-in and phone customers to deliver exceptional counter service, resolving inquiries and complaints while keeping customer records accurate. Provide product information and coordinate with sales, drivers, and warehouse teams to support timely order fulfillment. Process transactions in the ERP system, identify new sales opportunities, and uphold company compliance and values—leveraging bilingual (English/Spanish) skills to expand customer reach.

Location: Indianapolis

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Handle customer inquiries and complaints via phone, email, and in-person.
•Provide product information, resolve issues efficiently, and maintain accurate customer records.
•Support counter sales for walk-in customers and coordinate with sales, drivers, and warehouse teams for timely order fulfillment.
•Manage phone inquiries professionally and process transactions in the ERP system.
•Uphold company values and compliance, using bilingual skills to enhance customer experience and expand reach.

Pay and Benefits

Perks:401kEquityPaid LeaveHealth InsuranceDentalVisionFlexible SpendingLife InsuranceLong-term Disability

Key Requirements

•Proven customer service and phone handling experience with strong active listening.
•Familiarity with CRM systems and ERP platforms for order entry and cash transactions.
•Strong interpersonal skills with a team-oriented, safety-conscious mindset.
•Ability to support sales and identify new opportunities.
•Valid driver’s license, clean driving record, and reliable transportation; must be authorized to work in the U.S. without sponsorship and able to pass background checks and drug screening.

Experience:1-2 yearsB2BBuilding materials distribution

Education:High School

Skills:Customer focusCommunicationProblem-solvingTeam collaborationTime management

Licenses:Valid driver’s licenseClean driving record

Languages:EnglishSpanish

Tech Stack:CRMERP

Company Brief

SRS Distribution

SRS Distribution is a leading distributor of roofing materials and complementary building products across the United States, serving contractors and dealers through a broad network of branches and supply-chain services.

Industry: Wholesale & Distribution

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Funding: Private Equity Backed

Headquarters: McKinney, United States

Founded: 2007

Website LinkedIn

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SRS Distribution

2 weeks ago

Customer Service Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Location: Indianapolis

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Handle customer inquiries and complaints via phone, email, and in-person.
•Provide product information, resolve issues efficiently, and maintain accurate customer records.
•Support counter sales for walk-in customers and coordinate with sales, drivers, and warehouse teams for timely order fulfillment.
•Manage phone inquiries professionally and process transactions in the ERP system.
•Uphold company values and compliance, using bilingual skills to enhance customer experience and expand reach.

Pay and Benefits

Perks:401kEquityPaid LeaveHealth InsuranceDentalVisionFlexible SpendingLife InsuranceLong-term Disability

Key Requirements

•Proven customer service and phone handling experience with strong active listening.
•Familiarity with CRM systems and ERP platforms for order entry and cash transactions.
•Strong interpersonal skills with a team-oriented, safety-conscious mindset.
•Ability to support sales and identify new opportunities.
•Valid driver’s license, clean driving record, and reliable transportation; must be authorized to work in the U.S. without sponsorship and able to pass background checks and drug screening.

Experience:1-2 yearsB2BBuilding materials distribution

Education:High School

Skills:Customer focusCommunicationProblem-solvingTeam collaborationTime management

Licenses:Valid driver’s licenseClean driving record

Languages:EnglishSpanish

Tech Stack:CRMERP

Company Brief

SRS Distribution

Industry: Wholesale & Distribution

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Funding: Private Equity Backed

Headquarters: McKinney, United States

Founded: 2007

Website LinkedIn