HSBC

1 day ago

Production Engineer, Global Foreign Exchange (Toronto, ON, CA, M5H 1J9)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Own production management for HSBC’s FX electronic trading systems, primarily supporting the New York online day and extending follow-the-sun coverage for Europe and Asia when needed. Provide business-facing support to FX Trading, Sales, Quants, and Middle Office desks through incident/service request resolution, monitoring, upgrades, and patching across environments. Maintain support documentation, perform health checks/rotations, and handle troubleshooting/escalations using operational DevOps service delivery practices.

Location: Toronto

Workplace: Onsite

Employment Type: Full time

Job Function: Manufacturing & Production Operations

Key Responsibilities

•Ensure production incidents, service requests, and problems are logged and resolved in the bank’s systems.
•Maintain an information repository of application support materials for support resources.
•Perform weekend upgrades, configuration, and patching across multiple environments.
•Proactively monitor system health using Geneos and respond to alerts via chat or email, escalating as needed.
•Provide business-facing support by responding to queries from client services, sales, traders, and quants, including DevOps tasks such as service migration and monitor setup.

Key Requirements

•Experience in application support in the financial markets.
•Script and program knowledge for troubleshooting (Unix scripting / Java / Python).
•Willingness to take ownership of problem resolution and additional responsibilities.
•Excellent written and verbal communication skills to work with traders, back-office personnel, vendors, and IT teams.
•Customer-facing skills, including managing third-party suppliers.

Experience:Financial markets

Skills:CommunicationCustomer-facing skillsProblem ownershipProcess excellenceAbility to work under pressure

Tech Stack:UnixJavaPythonGeneosTCP/IPDevOps

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

HSBC

Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1865

Glassdoor: 3.6

Website LinkedIn

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HSBC

1 day ago

Production Engineer, Global Foreign Exchange (Toronto, ON, CA, M5H 1J9)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Location: Toronto

Workplace: Onsite

Employment Type: Full time

Job Function: Manufacturing & Production Operations

Key Responsibilities

•Ensure production incidents, service requests, and problems are logged and resolved in the bank’s systems.
•Maintain an information repository of application support materials for support resources.
•Perform weekend upgrades, configuration, and patching across multiple environments.
•Proactively monitor system health using Geneos and respond to alerts via chat or email, escalating as needed.
•Provide business-facing support by responding to queries from client services, sales, traders, and quants, including DevOps tasks such as service migration and monitor setup.

Key Requirements

•Experience in application support in the financial markets.
•Script and program knowledge for troubleshooting (Unix scripting / Java / Python).
•Willingness to take ownership of problem resolution and additional responsibilities.
•Excellent written and verbal communication skills to work with traders, back-office personnel, vendors, and IT teams.
•Customer-facing skills, including managing third-party suppliers.

Experience:Financial markets

Skills:CommunicationCustomer-facing skillsProblem ownershipProcess excellenceAbility to work under pressure

Tech Stack:UnixJavaPythonGeneosTCP/IPDevOps

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

HSBC

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1865

Glassdoor: 3.6

Website LinkedIn