Implementation Officer (Lagos)

Moniepoint Group
Lagos
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 2-4 yearsEducation: bachelorsSkills: ["Communication","Presentation","Problem-solving","Customer-focus","Organization"]

Drive the end-to-end onboarding of new retail customers for Moniebook POS in Lagos, bridging sales and customer success. Design tailored onboarding plans, configure the POS, deliver live training, monitor adoption, and ensure smooth handoffs to account managers, enabling rapid time-to-value in the first 30-60 days.

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FursaFursa
Moniepoint Group
Moniepoint Group
5 months ago

Implementation Officer (Lagos)

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Last checked: 16 hours agoStatus: Live

Job Summary

Drive the end-to-end onboarding of new retail customers for Moniebook POS in Lagos, bridging sales and customer success. Design tailored onboarding plans, configure the POS, deliver live training, monitor adoption, and ensure smooth handoffs to account managers, enabling rapid time-to-value in the first 30-60 days.
Location: Lagos
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Onboarding Program Design & Execution: Create and execute tailored onboarding plans that guide customers from signup to full operational usage. Define clear milestones, timelines, and success metrics for each customer’s onboarding journey.
  • •Product Setup & Configuration: Guide customers through initial Moniebook POS setup.
  • •Training Delivery & Enablement: Conduct engaging live training sessions (both one-on-one and group) that educate retail staff on core Moniebook features, best practices, and operational workflows.
  • •Adoption Monitoring & Progress Tracking: Monitor customer usage data, transaction volume, feature adoption, and engagement signals. Proactively identify at-risk customers showing low adoption and intervene with targeted support to get them back on track.
  • •Account Manager Handoff: Execute smooth, well-documented handoffs to the account manager upon onboarding completion. Provide context on customer goals, usage patterns, relationship notes, and any ongoing concerns to ensure continuity of support.

Pay and Benefits

Perks:Health InsurancePensionAnnual Bonus

Key Requirements

  • •2-4 years of experience in customer onboarding, customer success, implementation, or account management roles (preferably in SaaS, retail technology, or POS systems)
  • •Proven track record of successfully onboarding customers to software platforms and driving product adoption
  • •Excellent communication and presentation skills with ability to train diverse audiences
  • •Strong problem-solving and analytical skills, able to diagnose customer challenges and recommend effective solutions
  • •Bachelor's degree in Business, Technology, Communication, or related field (or equivalent work experience)
Experience:2-4 yearsSaaSRetail technologyPOSOnboarding
Education:Bachelor's
Skills:CommunicationPresentationProblem-solvingCustomer-focusOrganization
Languages:English
Tech Stack:Moniebook POSCRMCS platform

Company Brief

Moniepoint Group
Provides digital payments, merchant services, agent banking, card issuance, and business banking solutions across Nigeria and other African markets, serving SMEs, merchants, and financial institutions with technology-first transaction and banking infrastructure.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Lagos, Nigeria
Founded: 2015
WebsiteLinkedIn