Principal Scientist, R&D – Consumer Experience (CX) Product Insights​

The Kraft Heinz Company
Illinois
Workplace: HybridFull timeUSD 104,200 - 130,200 annuallyFunction: Research & Scientific (R&D)Experience: 4+ yearsEducation: bachelorsSkills: ["Technical leadership","Methodology","Coaching","Communication","Cross-functional leadership"]

Serve as the CX technical authority for consumer experience research across a portfolio, architecting end-to-end qualitative and quantitative learning strategies from exploration to launch validation. Translate consumer needs into product and packaging experience requirements, select methods based on decision risk, and synthesize findings for high-stakes stakeholder readouts. Coach scientists and partners, standardize emerging methods and analytics (including vendors), and ensure data integrity, privacy, and research governance compliance.

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The Kraft Heinz Company
The Kraft Heinz Company
1 week ago

Principal Scientist, R&D – Consumer Experience (CX) Product Insights​

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Last checked: 4 hours agoStatus: Live

Job Summary

Serve as the CX technical authority for consumer experience research across a portfolio, architecting end-to-end qualitative and quantitative learning strategies from exploration to launch validation. Translate consumer needs into product and packaging experience requirements, select methods based on decision risk, and synthesize findings for high-stakes stakeholder readouts. Coach scientists and partners, standardize emerging methods and analytics (including vendors), and ensure data integrity, privacy, and research governance compliance.
Location: Illinois
Workplace: Hybrid
Employment Type: Full time
Job Function: Research & Scientific (R&D)
Seniority: Mid level

Key Responsibilities

  • •Provide CX technical leadership for the assigned portfolio/platforms, defining key information needs tied to business and technical decisions.
  • •Architect end-to-end CX learning plans (qualitative + quantitative) with decision framing, success criteria, and evidence standards.
  • •Serve as portfolio CX methodologist/SME by selecting and advising on appropriate methods across learning phases, aligning rigor to risk and timeline.
  • •Translate consumer learning into clear experience requirements that guide product and packaging development, including managing design tradeoffs.
  • •Lead high-stakes stakeholder readouts by synthesizing findings and tailoring storyline and technical depth for executive vs. technical audiences, ensuring clear and actionable implications.
Travel: Medium travel

Pay and Benefits

Salary: USD 104,200 - 130,200 annually
Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

  • •Bachelor’s degree minimum in a relevant field (Consumer Behavior/Psychology, Marketing Research, Engineering, Food Science, Human Factors, Industrial Design, or related STEM).
  • •6+ years (BS), 5+ years (MS), or 4+ years (PhD) in consumer/product research or applied insights supporting product development and commercialization; CPG/food & beverage strongly preferred.
  • •Demonstrated expertise across qualitative and quantitative CX research methods, including end-to-end study design, instrument development, analysis planning, synthesis, and storytelling.
  • •Proven ability to influence product and packaging innovation/renovation by translating consumer needs into clear experience requirements and decision criteria.
  • •Working proficiency with quantitative/statistical interpretation used in CX and product testing, including comfort overseeing research platforms and analysis tools (survey/testing platforms, analysis packages, dashboards/BI).
Experience:4+ yearsConsumer researchConsumer experienceCPGFood and beverageApplied insights
Education:Bachelor's
Skills:Technical leadershipMethodologyCoachingCommunicationCross-functional leadership

Company Brief

The Kraft Heinz Company
The Kraft Heinz Company is a global food and beverage company producing iconic packaged foods and condiments across categories like cheese, meals, condiments, and beverages, serving retail, foodservice, and consumer markets worldwide.
Industry: Food & Beverage
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Chicago, United States
Founded: 2015
WebsiteLinkedIn