Call Center Senior Associate

NTT
Gurugram
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 2-4 yearsEducation: bachelorsSkills: ["Communication","Persuasion","Active listening","Customer empathy","Resilience"]

Drive outbound consultative sales for Canada-based telecom customers by making high-volume calls, promoting plans/upgrades/bundles, and recommending tailored retention and upgrade solutions. Work toward daily, weekly, and monthly targets while handling objections professionally. Maintain accurate CRM records, follow scripts and quality/process standards, and deliver strong customer experience to maximize revenue from prospective and existing customers.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
NTT
NTT
2 months ago

Call Center Senior Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 23 hours agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Drive outbound consultative sales for Canada-based telecom customers by making high-volume calls, promoting plans/upgrades/bundles, and recommending tailored retention and upgrade solutions. Work toward daily, weekly, and monthly targets while handling objections professionally. Maintain accurate CRM records, follow scripts and quality/process standards, and deliver strong customer experience to maximize revenue from prospective and existing customers.
Location: Gurugram
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Make high-volume outbound calls to prospective and existing customers.
  • •Promote telecom products/services such as plans, upgrades, bundles, and retention offers.
  • •Understand customer needs and recommend tailored solutions.
  • •Achieve daily, weekly, and monthly sales targets while handling objections professionally.
  • •Maintain accurate CRM records and follow compliance, scripts, and quality/process standards.

Pay and Benefits

Perks:Commuter Benefits

Key Requirements

  • •2-4 years of experience, with freshers welcome (BPO/sales preferred).
  • •Strong communication with a neutral/clear English accent.
  • •Sales mindset with persuasive ability.
  • •Active listening and customer empathy.
  • •Basic system/CRM handling.
Experience:2-4 yearsBPOSales
Education:Bachelor's
Skills:CommunicationPersuasionActive listeningCustomer empathyResilience
Languages:English
Tech Stack:CRM

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn