Personal Shopper @MR PORTER

YOOX Net‑a‑Porter Group
Los Angeles
Workplace: HybridFull timeUSD 30 - 34.87 hourlyFunction: Product ManagementExperience: 2+ yearsSkills: ["Communication","Customer service","Interpersonal skills","Organizational skills","Results-driven"]

Drive luxury personal shopping revenue by targeting high-value EIP clients in the AM region, building one-on-one relationships, and hitting monthly/yearly sales targets and KPIs. Use customer profiling and market trend analysis to provide tailored styling recommendations, prioritize sales leads, and increase customer spend and loyalty. Collaborate with internal teams and participate in events, partnerships, and marketing activations to grow the client base.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
YOOX Net‑a‑Porter Group
YOOX Net‑a‑Porter Group
1 day ago

Personal Shopper @MR PORTER

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Drive luxury personal shopping revenue by targeting high-value EIP clients in the AM region, building one-on-one relationships, and hitting monthly/yearly sales targets and KPIs. Use customer profiling and market trend analysis to provide tailored styling recommendations, prioritize sales leads, and increase customer spend and loyalty. Collaborate with internal teams and participate in events, partnerships, and marketing activations to grow the client base.
Location: Los Angeles
Workplace: Hybrid
Employment Type: Full time
Job Function: Product Management
Seniority: Mid level

Key Responsibilities

  • •Strive to achieve monthly and yearly sales targets and KPIs set by PS Management.
  • •Optimise opportunities to grow the EIP customer base by acquiring new high-value clients and maintaining proactive outreach.
  • •Profile customers based on shopping patterns and provide personal styling recommendations using detailed product knowledge.
  • •Ensure leads are identified and prioritised, increasing individual spend and building loyalty through follow-up and relationship management.
  • •Provide customer insight reports and collaborate with internal teams on trends; participate in client relations, marketing, and partnership events.

Pay and Benefits

Salary: USD 30 - 34.87 hourly
Perks:401kHealth InsuranceStaff Discount

Key Requirements

  • •Degree educated in a relevant subject area.
  • •2+ years of experience in digital marketing and/or sales roles, preferably in luxury fashion with personal shopping and/or client service experience.
  • •Proven experience achieving personal sales goals in a sales target-driven environment.
  • •Excellent communication, customer service, and interpersonal skills with confidence networking and building genuine relationships.
  • •Computer literate with CRM systems and proficiency in Microsoft Office (Outlook and Excel).
Experience:2+ yearsLuxury fashionECommerceDigital marketingClient service
Education:
Skills:CommunicationCustomer serviceInterpersonal skillsOrganizational skillsResults-driven
Languages:English
Tech Stack:CRM systemsMicrosoft OfficeOutlookExcel

Company Brief

YOOX Net‑a‑Porter Group
YOOX Net‑a‑Porter Group (YNAP) operates global online luxury fashion retail platforms, combining marketplaces and direct retail for designer apparel, accessories and lifestyle products, serving customers worldwide with e‑commerce, logistics and digital marketing services.
Industry: E-commerce
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: London, United Kingdom
Founded: 2015
WebsiteLinkedIn