Customer Support Associate (Full-time) (Hong Kong-Based)

Qlub
Hong Kong
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)0Skills: ["Communication","Problem-solving","Multitasking","Attention to detail","Customer focus"]

Help drive customer growth in Hong Kong by responding to customer questions via phone, email, and chat. Troubleshoot issues with the payment service, log and organize product issues for the internal team, and partner with Operations to ensure technical resolutions. Use on-ground feedback and industry trends to provide insights to management while thriving in a fast-moving, build-from-scratch fintech environment.

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FursaFursa
Qlub
Qlub
7 hours ago

Customer Support Associate (Full-time) (Hong Kong-Based)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Help drive customer growth in Hong Kong by responding to customer questions via phone, email, and chat. Troubleshoot issues with the payment service, log and organize product issues for the internal team, and partner with Operations to ensure technical resolutions. Use on-ground feedback and industry trends to provide insights to management while thriving in a fast-moving, build-from-scratch fintech environment.
Location: Hong Kong
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Respond to customer queries in a timely manner via phone, email, or chat.
  • •Identify, troubleshoot, and help resolve issues customers encounter using the service.
  • •Capture, organize, and report product issues or useful customer discussions to the internal team.
  • •Work closely with the Operations team to follow up and ensure technical issues are resolved.
  • •Provide management with strategic insights and recommendations based on customer feedback and industry trends.

Key Requirements

  • •0–1 years of experience in customer support; fresh graduates are welcome to apply.
  • •Excellent written and verbal communication skills.
  • •Ability to multitask and prioritise in a fast-paced environment.
  • •Strong problem-solving skills and attention to detail.
  • •Customer-focused with a positive attitude, including availability for flexible hours and weekends.
Experience:0FintechPaymentsHospitality techCustomer support
Skills:CommunicationProblem-solvingMultitaskingAttention to detailCustomer focus

Company Brief

Qlub
Qlub provides a QR‑based, app‑free restaurant payments and ordering platform that enables customers to browse menus, order, split bills, and pay instantly. The company focuses on speeding checkouts, increasing table turnover, and delivering analytics and integrations for hospitality operators.
Industry: FoodTech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Funding: Series B
Headquarters: Dubai, United Arab Emirates
Founded: 2021
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor