USAA

1 day ago

Quality Assurance Specialist Senior - Member Value

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Support the Member Value team by performing quality assurance reviews, audits, and first-level assessments of business processes to ensure alignment with USAA policies, underwriting guidelines, and regulatory requirements. Coordinate with Compliance, Legal, and business leaders to execute targeted testing and monitoring, analyze trends using AI/ML and data visualization tools, and identify risks that could impact member experience and financial performance. Provide guidance as a subject matter resource and recommend process and policy improvements.

Location: San Antonio, Plano, Phoenix

Workplace: Onsite

Employment Type: Full time

Job Function: QA, Test & Release Engineering

Seniority: Mid level

Key Responsibilities

•Conduct quality evaluations across relevant products to ensure alignment with internal controls, underwriting guidelines, and regulatory standards, synthesizing results for leadership review.
•Coordinate cross-functional support with Compliance, Legal, and business leaders to execute targeted testing and monitoring using quality auditing knowledge.
•Serve as a subject matter resource on complex and escalated issues under supervision, applying critical thinking to ensure consistent evaluation outcomes.
•Evaluate process execution for accuracy, compliance, and consistency using prescribed methods and insights from AI/Machine Learning and data visualization tools.
•Monitor regulatory adherence through proactive data interpretation and trend analysis, using scorecards and financial metrics to inform decisions.

Pay and Benefits

Salary: USD 69,920 - 133,620

Perks:Health InsuranceDentalVision401kPensionLife InsuranceParental LeaveAdoption AssistancePaid LeavePaid HolidaysVolunteer HoursWellness Stipend

Key Requirements

•High School Diploma or General Equivalency Diploma.
•4 years of related quality assurance experience combined with business operations or process experience in the relevant functional area.
•Strong communication skills, including the ability to deliver presentations to varied audiences.
•Extensive knowledge of relevant processes, procedures, and internal policies, including experience training and serving as a resource.
•Knowledge of risk and compliance policies, procedures, and state regulatory requirements.

Education:High School

Skills:CommunicationTrainingPresentationsCritical thinkingProblem-solving

Tech Stack:AI/Machine LearningData visualization

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

USAA

Provides insurance, banking, investment, and financial services to U.S. military members, veterans, and their families. Best known for auto, home, life insurance, and member-focused digital banking products.

Industry: Insurance

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Headquarters: San Antonio, United States

Founded: 1922

Website LinkedIn

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USAA

1 day ago

Quality Assurance Specialist Senior - Member Value

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Location: San Antonio, Plano, Phoenix

Workplace: Onsite

Employment Type: Full time

Job Function: QA, Test & Release Engineering

Seniority: Mid level

Key Responsibilities

•Conduct quality evaluations across relevant products to ensure alignment with internal controls, underwriting guidelines, and regulatory standards, synthesizing results for leadership review.
•Coordinate cross-functional support with Compliance, Legal, and business leaders to execute targeted testing and monitoring using quality auditing knowledge.
•Serve as a subject matter resource on complex and escalated issues under supervision, applying critical thinking to ensure consistent evaluation outcomes.
•Evaluate process execution for accuracy, compliance, and consistency using prescribed methods and insights from AI/Machine Learning and data visualization tools.
•Monitor regulatory adherence through proactive data interpretation and trend analysis, using scorecards and financial metrics to inform decisions.

Pay and Benefits

Salary: USD 69,920 - 133,620

Perks:Health InsuranceDentalVision401kPensionLife InsuranceParental LeaveAdoption AssistancePaid LeavePaid HolidaysVolunteer HoursWellness Stipend

Key Requirements

•High School Diploma or General Equivalency Diploma.
•4 years of related quality assurance experience combined with business operations or process experience in the relevant functional area.
•Strong communication skills, including the ability to deliver presentations to varied audiences.
•Extensive knowledge of relevant processes, procedures, and internal policies, including experience training and serving as a resource.
•Knowledge of risk and compliance policies, procedures, and state regulatory requirements.

Education:High School

Skills:CommunicationTrainingPresentationsCritical thinkingProblem-solving

Tech Stack:AI/Machine LearningData visualization

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

USAA

Industry: Insurance

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Headquarters: San Antonio, United States

Founded: 1922

Website LinkedIn