Customer Success Manager - Enterprise

Alaan
Bengaluru
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 6+ yearsSkills: ["Stakeholder management","Executive communication","Problem-solving","Extreme ownership","Value realisation"]

Own the full enterprise customer relationship from close onward, driving a structured adoption plan and deep usage across teams, spend categories, and accounting/system integrations. Lead ongoing account governance through MBRs, QBRs, and EBRs, build executive relationships, quantify value realization, and manage retention and renewals with net revenue retention targets. Act as the voice of the customer within Alaan and grow multi-product expansion end to end.

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FursaFursa
Alaan
Alaan
1 day ago

Customer Success Manager - Enterprise

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Last checked: 10 hours agoStatus: Live

Job Summary

Own the full enterprise customer relationship from close onward, driving a structured adoption plan and deep usage across teams, spend categories, and accounting/system integrations. Lead ongoing account governance through MBRs, QBRs, and EBRs, build executive relationships, quantify value realization, and manage retention and renewals with net revenue retention targets. Act as the voice of the customer within Alaan and grow multi-product expansion end to end.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Activate and embed the enterprise relationship post-close, ensuring a seamless handoff from Sales and building a Mutual Action Plan and structured adoption plan.
  • •Drive deep adoption across the organization, including complete accounting and systems integration to make Alaan operationally indispensable.
  • •Run account governance cadence with Monthly Business Reviews, stepping to Quarterly and Executive Business Reviews as the relationship stabilizes.
  • •Own value realization by quantifying impact, anchoring renewals, and leading commercial conversations for retention and end-to-end renewals.
  • •Discover and grow accounts through continuous discovery, cross-selling, identifying expansion opportunities, and feeding customer insights into the product roadmap.

Pay and Benefits

Equity and Bonus:Equity
Perks:Travel AllowanceGym Membership

Key Requirements

  • •6+ years in enterprise customer success, strategic account management, or a comparable role owning complex, high-value relationships.
  • •Proven ability to manage strategic enterprise accounts with multiple stakeholders and workstreams.
  • •Experience running complex implementations or launches with strong project and stakeholder management skills.
  • •Financial fluency to build business cases and connect adoption to financial outcomes for executive conversations.
  • •Technical credibility to discuss integrations and workflow architecture, plus strong ability to quantify and communicate value realization to senior stakeholders.
Experience:6+ yearsFintechSaaSPayments
Skills:Stakeholder managementExecutive communicationProblem-solvingExtreme ownershipValue realisation

Company Brief

Alaan
Provides corporate charge cards, expense management, and banking infrastructure for businesses in the Middle East, enabling streamlined spend controls, virtual cards, and financial automation for startups and enterprises.
Industry: Fintech Infrastructure
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Funding: Series A
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn