Team Manager - Heathrow - Future Opportunities

Burberry
London
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceSkills: ["Leadership","Coaching","Communication","Relationship-building","Organizational skills"]

Lead and inspire a team of three Client Advisors at Heathrow, creating exceptional luxury customer experiences and building long-term client relationships. Coach and develop the team to deliver strong commercial performance by tracking key business indicators and executing effective action plans. Partner with store leadership to implement business priorities while consistently maintaining luxury service standards, visual presentation, and operational excellence in a fast-paced environment.

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Burberry
Burberry
2 hours ago

Team Manager - Heathrow - Future Opportunities

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Lead and inspire a team of three Client Advisors at Heathrow, creating exceptional luxury customer experiences and building long-term client relationships. Coach and develop the team to deliver strong commercial performance by tracking key business indicators and executing effective action plans. Partner with store leadership to implement business priorities while consistently maintaining luxury service standards, visual presentation, and operational excellence in a fast-paced environment.
Location: London
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Lead, coach, and develop a team of Client Advisors to deliver outstanding customer experiences and commercial results.
  • •Foster a clientelling culture to support meaningful and lasting customer relationships.
  • •Drive sales performance by identifying opportunities, monitoring key business indicators, and implementing action plans.
  • •Ensure luxury service standards, visual presentation, and operational excellence are consistently maintained.
  • •Partner with store leadership to execute business priorities and support achievement of strategic objectives.

Key Requirements

  • •Previous experience leading a team within luxury retail, premium retail, or a customer-focused environment.
  • •Strong ability to inspire, coach, and develop individuals to achieve their potential.
  • •Passion for delivering exceptional customer experiences and building long-term client relationships.
  • •Commercially aware approach balancing customer focus with business objectives.
  • •Confident communication and relationship-building with strong stakeholder management skills.
Experience:Luxury retailPremium retail
Skills:LeadershipCoachingCommunicationRelationship-buildingOrganizational skills

Company Brief

Burberry
British luxury fashion house designing and selling ready-to-wear, accessories, fragrances, and leather goods. Known for its trench coats, distinctive check pattern, and global retail presence across wholesale, e-commerce, and owned stores.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1856
WebsiteLinkedIn