Customer Success & Product Manager

Wing Assistant
Brasília
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 2+ yearsEducation: bachelorsSkills: ["High ownership","Customer obsession","Detail orientation","Strong communication","Problem-solving"]

Own customer onboarding and requests end-to-end, building strong relationships and ensuring customers successfully adopt the platform. Serve as an expert on Central products—configuring workflows, integrations, and automation (including AI-powered workflows), troubleshooting implementations, and creating demos and proof-of-concepts. Translate customer needs into clear requirements for Product and Engineering, feed back recurring pain points, and support customer expansion through upsell and higher-tier recommendations.

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FursaFursa
Wing Assistant
Wing Assistant
22 hours ago

Customer Success & Product Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Own customer onboarding and requests end-to-end, building strong relationships and ensuring customers successfully adopt the platform. Serve as an expert on Central products—configuring workflows, integrations, and automation (including AI-powered workflows), troubleshooting implementations, and creating demos and proof-of-concepts. Translate customer needs into clear requirements for Product and Engineering, feed back recurring pain points, and support customer expansion through upsell and higher-tier recommendations.
Location: Brasília
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Respond to customer inquiries and requests, removing onboarding blockers and owning issues from initial inquiry through resolution with clear follow-through.
  • •Configure and build workflows on behalf of customers, becoming an expert in Central products and troubleshoot implementations using configuration and product capabilities.
  • •Conduct customer calls to understand workflows and requirements, translating needs into user stories and clear product requirements for Product and Engineering teams.
  • •Use AI tools to prototype and improve prompts, build AI-powered workflows, and create demos and tailored examples for specific customer use cases.
  • •Maintain customer accounts and documentation, track requirements and outstanding items, and support upsell/expansion conversations when appropriate.

Key Requirements

  • •2+ years of experience in Customer Success, account management, solutions consulting, product management, SaaS implementation, technical support, or a similar customer-facing role.
  • •Experience working with SaaS or technology products, preferably in a fast-growing or startup environment.
  • •Comfort learning technical concepts and experimenting with APIs, webhooks, integrations, automation tools, scripting, and AI platforms.
  • •Ability to translate customer workflows and business requirements into product requirements, specifications, and actionable tasks for Product and Engineering teams.
  • •Bachelor’s degree in Computer Science, Information Technology, Software Engineering, Computer Engineering, Information Systems, or a related technical field.
Experience:2+ yearsSaaSAILLMs
Education:Bachelor's
Skills:High ownershipCustomer obsessionDetail orientationStrong communicationProblem-solving
Tech Stack:AI promptingPrompt optimizationWebhooksAPIsAPI connectionsZapierThird-party integrationsScriptingAutomationAI-powered workflowsAI agentsCRMNo-code/low-codeLLMs

Company Brief

Wing Assistant
Provides remote virtual assistant and administrative support services, matching businesses with trained assistants for tasks like scheduling, email management, research, and operations to improve productivity and reduce overhead.
Industry: Recruitment Agencies
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