Product Manager, Member Operations

Nocd
Chicago
Workplace: HybridFull timeFunction: Product ManagementExperience: 3+ yearsSkills: ["Analytics","Experimentation","Product judgment","Customer obsession","Cross-functional leadership","Communication","Empathy","Bias toward action"]

Build and own the product roadmap for member journey from discovery to enrollment, scheduling, and starting OCD therapy. Improve funnel conversion and reduce cost per converted call using data, feedback, rapid prototyping, A/B tests, and experimentation. Partner across Product, Operations, Engineering, Design, Growth, and Clinical to create intake and insurance/eligibility experiences, enable Member Advocates with AI-assisted workflows, and measure success through defined KPIs.

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FursaFursa
Nocd
Nocd
2 days ago

Product Manager, Member Operations

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Build and own the product roadmap for member journey from discovery to enrollment, scheduling, and starting OCD therapy. Improve funnel conversion and reduce cost per converted call using data, feedback, rapid prototyping, A/B tests, and experimentation. Partner across Product, Operations, Engineering, Design, Growth, and Clinical to create intake and insurance/eligibility experiences, enable Member Advocates with AI-assisted workflows, and measure success through defined KPIs.
Location: Chicago
Workplace: Hybrid
Employment Type: Full time
Job Function: Product Management
Seniority: Mid level

Key Responsibilities

  • •Lead the product roadmap for the member journey from initial discovery and qualification through enrollment, scheduling, and treatment start.
  • •Drive measurable funnel improvements from booking a free call through starting care with a therapist, reducing cost per converted call.
  • •Develop a deep understanding of members using quantitative data, interviews, call reviews, and user research to identify highest-impact problems.
  • •Build and optimize digital intake experiences including eligibility/qualification flows, insurance and benefits, account creation, scheduling, and onboarding steps.
  • •Design and run experiments (A/B tests and more), define KPIs, instrument funnels, build dashboards, and incorporate learnings into the roadmap.

Pay and Benefits

Perks:Health InsuranceDentalVision401kParental LeaveGym MembershipPaid Leave

Key Requirements

  • •3+ years of product management experience building consumer/growth/marketplace/transaction-oriented digital products.
  • •Track record driving growth metrics (e.g., conversion, activation, enrollment, retention, revenue) tied to measurable outcomes.
  • •Strong product analytics skills to investigate funnels, identify trends, form hypotheses, and make data-driven product decisions.
  • •Experimentation mindset with experience designing, launching, and evaluating A/B tests or structured product experiments.
  • •Customer obsession and strong cross-functional leadership across engineering, design, analytics, marketing, and operations.
Experience:3+ yearsDigital healthConsumer productsGrowth productsMarketplaceHealthcareFintechTransaction-oriented
Skills:AnalyticsExperimentationProduct judgmentCustomer obsessionCross-functional leadershipCommunicationEmpathyBias toward action
Tech Stack:SQLA/B testingAPIsLLMsDashboardsAIData analysisStatistical methods

Company Brief

Nocd
Operates an online platform delivering evidence-based treatment for obsessive–compulsive disorder (OCD), connecting users with therapists, guided self-help, and exposure and response prevention (ERP) therapy resources to support remote care.
Industry: Mental Health
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