Manager - GPB Ops (Bangalore, KA, IN, 560076)

HSBC
Bengaluru
Workplace: OnsiteFull timeFunction: Banking, Lending & CreditSkills: ["Stakeholder management","Leadership","Organizational skill","Continuous improvement","Risk management"]

Lead Global Private Banking Operations by overseeing “Makers & Checkers,” ensuring accuracy, productivity, and compliance with statutory, service-level, and internal control standards. Own operational risk identification, issue escalation, and timely closure, and drive continuous improvement through best practices. Manage contingency planning, meet process targets, conduct team activities, and support day-to-day operations with strong stakeholder management and leadership.

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FursaFursa
HSBC
HSBC
6 hours ago

Manager - GPB Ops (Bangalore, KA, IN, 560076)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Lead Global Private Banking Operations by overseeing “Makers & Checkers,” ensuring accuracy, productivity, and compliance with statutory, service-level, and internal control standards. Own operational risk identification, issue escalation, and timely closure, and drive continuous improvement through best practices. Manage contingency planning, meet process targets, conduct team activities, and support day-to-day operations with strong stakeholder management and leadership.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: Banking, Lending & Credit
Seniority: Manager level

Key Responsibilities

  • •Oversee “Makers & Checkers” performance for accuracy, compliance, and productivity against targets and metrics.
  • •Proactively identify opportunities to improve customer service/journey and increase efficiency and quality.
  • •Manage operational risk, issue escalation, timely closure, and operational contingency requirements on an ongoing basis.
  • •Implement process procedures as per process manuals and ensure internal control standards are maintained, including audit/regulator point implementation.
  • •Lead people management activities: set objectives, develop and motivate teams, manage rewards and recognition, and support AVP with day-to-day operations.

Key Requirements

  • •Manage and provide general oversight to “Makers & Checkers,” maintaining high accuracy and compliance with statutory and service level requirements.
  • •Acquire strong understanding of relevant processes to answer staff queries and make informed decisions.
  • •Meet stakeholder and customer expectations by ensuring work quality is high and escalations/complaints are handled appropriately.
  • •Implement group compliance policy and operate in line with Operational Risk and SOX requirements applicable to the business.
  • •Maintain internal control standards, including timely implementation of audit/regulator points and resolution of issues raised.
Skills:Stakeholder managementLeadershipOrganizational skillContinuous improvementRisk management
Tech Stack:Microsoft OfficeWordExcelPowerPoint

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn