Staff Product Manager

Freshworks
Chennai
Workplace: OnsiteFull timeFunction: Product ManagementEducation: bachelorsSkills: ["Stakeholder management","Executive communication","Strategic planning","Customer-centric product development","Cross-functional influence"]

Own product strategy, roadmap, and business outcomes for enterprise capabilities across the Freshworks EX portfolio, spanning ITSM, ITAM, ITOM, security, governance, compliance, and enterprise administration. Serve as the voice of enterprise customers by partnering with strategic accounts, Customer Success, and Sales to identify needs and influence the roadmap. Drive cross-portfolio alignment across Enterprise Readiness, Platform, and AI teams, while mentoring Product Managers.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Freshworks
Freshworks
1 day ago

Staff Product Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Own product strategy, roadmap, and business outcomes for enterprise capabilities across the Freshworks EX portfolio, spanning ITSM, ITAM, ITOM, security, governance, compliance, and enterprise administration. Serve as the voice of enterprise customers by partnering with strategic accounts, Customer Success, and Sales to identify needs and influence the roadmap. Drive cross-portfolio alignment across Enterprise Readiness, Platform, and AI teams, while mentoring Product Managers.
Location: Chennai
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Mid level

Key Responsibilities

  • •Define and execute enterprise product strategy for adoption and trust across the EX portfolio.
  • •Own the end-to-end roadmap for customer-facing enterprise capabilities, including governance, security, compliance, enterprise administration, and product-led growth.
  • •Partner with Enterprise Readiness, Platform, and AI teams to leverage shared platform capabilities while driving customer outcomes.
  • •Collaborate with strategic customers, Sales, Customer Success, and Product Marketing to identify opportunities, validate solutions, and influence long-term investment decisions.
  • •Coach and mentor Product Managers on enterprise product strategy, customer discovery, and cross-functional leadership.

Key Requirements

  • •10–14+ years of progressive product management experience in enterprise SaaS.
  • •Proven track record leading strategic, cross-functional product initiatives with organization-wide impact.
  • •Experience delivering enterprise capabilities spanning security, governance, compliance, enterprise administration, or product adoption.
  • •Demonstrated success partnering with platform teams to build differentiated customer experiences while owning customer and business outcomes.
  • •Bachelor’s degree in Engineering, Computer Science, or related discipline (MBA is a plus).
Experience:Enterprise SaaS
Education:Bachelor's in Engineering, Computer Science, or a related discipline
Skills:Stakeholder managementExecutive communicationStrategic planningCustomer-centric product developmentCross-functional influence
Languages:English

Company Brief

Freshworks
Provides cloud-based customer engagement, CRM and ITSM software (Freshdesk, Freshservice, Freshsales) that helps businesses manage customer and employee experiences through SaaS products and AI-driven tools.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 500M to 1B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Mateo, United States
Founded: 2010
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor