Showroom Customer Service Representative

Ferguson
United States
Workplace: OnsiteFull timeUSD 60,000 - 75,000 annuallyFunction: Customer Support (Service Desk)Experience: 1-3 yearsSkills: ["Communication","Time management","Organizational skills","Relationship building","Multi-tasking","Self-motivated"]

Assist customers on the showroom floor and support the sales team with administrative tasks that keep orders and quotations accurate. Build product knowledge across the showroom offering, update customer contracts, coordinate deliveries with the warehouse, and handle sales calls for general information. This role is results-oriented, communication-driven, and commission eligible, working Monday–Friday with rotating Saturday hours.

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Ferguson
Ferguson
2 days ago

Showroom Customer Service Representative

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Assist customers on the showroom floor and support the sales team with administrative tasks that keep orders and quotations accurate. Build product knowledge across the showroom offering, update customer contracts, coordinate deliveries with the warehouse, and handle sales calls for general information. This role is results-oriented, communication-driven, and commission eligible, working Monday–Friday with rotating Saturday hours.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Assist customers on the showroom floor
  • •Increase knowledge of the entire product offering
  • •Support Outside Sales Associates and showroom sales consultants with administrative functions
  • •Provide personalized customer service through timely quotations and accurate order processing
  • •Update customer contracts, coordinate deliveries with the warehouse, and answer sales calls for general information

Pay and Benefits

Salary: USD 60,000 - 75,000 annually
Perks:Health InsuranceDentalVisionPaid LeaveLife Insurance401k

Key Requirements

  • •1–3 years of prior customer service experience
  • •1+ years of experience with plumbing fixtures, lighting, and appliances
  • •Results oriented with the ability to meet goals and build relationships
  • •Excellent communication skills for phone and in-person interactions, with time management and organizational skills
  • •Strong digital literacy with the ability to multi-task and learn quickly
Experience:1-3 years
Skills:CommunicationTime managementOrganizational skillsRelationship buildingMulti-taskingSelf-motivated

Company Brief

Ferguson
A major distributor of plumbing, HVAC, waterworks, and industrial products serving residential and commercial construction, maintenance, and repair customers across North America through branches, showrooms, and digital channels.
Industry: Wholesale & Distribution
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Newport News, United States
Founded: 1887
WebsiteLinkedIn