Product Manager, Customer Success

Salesforce
Indianapolis, Dallas
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 7+ yearsSkills: ["Storytelling","Presentation","User advocacy","Stakeholder management","Data-driven decision-making"]

Own the product portfolio for Salesforce’s internal Customer Success ecosystem. As a Product Manager on the DET team, you’ll translate strategy into sprint plans, prioritize and refine the backlog, and partner with architects and engineers to ensure scalable solutions. Represent user needs through research and shadowing, align stakeholders with demos, and help deliver AI automation (Prompt Builder and agentic use cases) plus Force.com applications that improve how Customer Success teams operate.

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FursaFursa
Salesforce
Salesforce
2 days ago

Product Manager, Customer Success

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Own the product portfolio for Salesforce’s internal Customer Success ecosystem. As a Product Manager on the DET team, you’ll translate strategy into sprint plans, prioritize and refine the backlog, and partner with architects and engineers to ensure scalable solutions. Represent user needs through research and shadowing, align stakeholders with demos, and help deliver AI automation (Prompt Builder and agentic use cases) plus Force.com applications that improve how Customer Success teams operate.
Location: Indianapolis, Dallas
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Translate product strategy into sprint plans, prioritize the backlog, and adapt to shifting business objectives.
  • •Represent the voice of the user through research, interviews, and shadowing to define problems empathetically.
  • •Break down complex epics into user stories with clear acceptance criteria and partner with architects and engineers on technical feasibility.
  • •Build stakeholder alignment across the business and demo new features to leadership to inform future development cycles.
  • •Consult with engineering to optimize scalable solutions across the broader Salesforce platform and act as the delivery team’s primary point of contact.

Pay and Benefits

Perks:Time OffMedicalDentalVisionHealth InsurancePaid LeaveLife InsuranceDisability Insurance401kEquity

Key Requirements

  • •7+ years of product experience in a highly analytical, strategy, or technology-centric role.
  • •Proven ability to gather requirements, write product specs (metrics, goals, use cases), and manage agile development lifecycles.
  • •Foundational understanding of the Salesforce Platform, especially Service Cloud and enterprise Customer Success functions.
  • •Exceptional storytelling and presentation skills, with the ability to influence audiences from technical analysts to executives.
  • •Intermediate to advanced grasp of product prioritization frameworks and data-driven decision-making, with independence under aggressive deadlines.
Experience:7+ yearsSaaSCustomer Success
Skills:StorytellingPresentationUser advocacyStakeholder managementData-driven decision-making
Certifications:CSPOPSPOSalesforce Force.comSalesforce Service Cloud Consultant
Tech Stack:Salesforce PlatformService CloudPrompt BuilderForce.comVisualforceAgentforceAI automationAgentic AI

Company Brief

Salesforce
Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1999
Glassdoor
Glassdoor: 4.1
WebsiteLinkedInGlassdoor