Lead Supervisor F&B

Tapestry
Malaysia
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 1+ yearsSkills: ["Leadership","Customer service","Organizational skills","Problem-solving","Delegation"]

Support store leadership in delivering exceptional guest experiences, driving daily sales, and ensuring operational excellence for a Coach coffeeshop. Lead by example in customer service and brand values, coach associates with real-time feedback and training, and help maintain opening/closing, ordering, inventory, food safety, and merchandising standards. Triage customer concerns and operational issues with professionalism while meeting store policies, including cash handling and food safety.

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Tapestry
Tapestry
4 months ago

Lead Supervisor F&B

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Job Summary

Support store leadership in delivering exceptional guest experiences, driving daily sales, and ensuring operational excellence for a Coach coffeeshop. Lead by example in customer service and brand values, coach associates with real-time feedback and training, and help maintain opening/closing, ordering, inventory, food safety, and merchandising standards. Triage customer concerns and operational issues with professionalism while meeting store policies, including cash handling and food safety.
Location: Malaysia
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Lead guest experience by example and build lasting guest relationships.
  • •Support daily sales goals by motivating team performance and driving key selling behaviors.
  • •Coach associates with real-time feedback, training, and support to elevate beverage craft, selling, and service.
  • •Assist with opening/closing, ordering and inventory management, food safety, and visual merchandising standards.
  • •Address customer concerns and operational issues with professionalism and urgency while upholding brand values.

Key Requirements

  • •1+ years of experience in retail or food service management.
  • •Experience in customer-facing roles and delegating tasks.
  • •Organizational skills with the ability to work with food and beverage operating systems.
  • •Ability to meet store operating policies and standards, including food safety and cash handling.
  • •Ability to work a flexible schedule, including nights, weekends, and busy periods.
Experience:1+ yearsRetailFood service
Skills:LeadershipCustomer serviceOrganizational skillsProblem-solvingDelegation

Company Brief

Tapestry
Global luxury fashion group that owns and operates brands including Coach, Kate Spade, and Stuart Weitzman. Designs, markets, and sells handbags, accessories, footwear, and apparel through retail and wholesale channels.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 5M to 10M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 2017
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Glassdoor: 3.7
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