Dell

2 days ago

Senior Consultant, Account Services Management - Plano, Texas

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 59 minutes agoStatus: Live

Job Summary

Lead AI server support and operational initiatives for PowerEdge XE, coordinating deal governance, escalations, and end-to-end delivery. Serve as an AI infrastructure subject matter expert, translating technical requirements into scalable support strategies using ITSM principles. Standardize support operations with repeatable frameworks and playbooks, and drive cross-functional collaboration across support, engineering, sales, logistics, and field teams to ensure customer success.

Location: Plano

Workplace: Remote

Employment Type: Full time

Job Function: Consulting & Advisory

Seniority: Mid level

Key Responsibilities

•Lead AI server deal execution and governance by aligning SOWs/SLAs, ensuring compliance, managing risk, and overseeing escalations.
•Act as an AI infrastructure SME, advising teams and customers on deployment, optimization, and performance best practices.
•Develop repeatable frameworks, playbooks, and delivery models to standardize and scale AI server support operations.
•Partner cross-functionally with support, engineering, sales, logistics, and field teams to improve processes and customer outcomes.
•Ensure operational excellence by leading reviews, resolving complex escalations, implementing corrective actions, and staying current on emerging technologies.

Travel: Low travel

Pay and Benefits

Salary: USD 170,000 - 220,000 annually

Key Requirements

•Willingness to travel regionally as business needs fluctuate.
•Strong deal governance experience including contract interpretation, SOW management, and risk assessment for large-scale infrastructure deals.
•Deep understanding of AI workloads, GPU/server architecture, and enterprise infrastructure (servers, storage, networking, cloud), including PowerEdge platforms.
•Ability to translate technical requirements into scalable support strategies and manage complex service engagements using ITSM principles.
•8–12 years of technical customer support or account management experience supporting high-value technology clients; bachelor’s degree; preferred certifications include PMP and ITIL; valid driver’s license required.

Experience:8-12 yearsTechnical customer supportAccount managementAI infrastructureEnterprise technologyHigh-value B2B clients

Education:Bachelor's in information technology, Computer Science, or a related field

Skills:Project managementAnalytical thinkingCommunicationStakeholder managementRisk assessment

Licenses:Valid driver’s license

Certifications:PMPITIL

Tech Stack:AI workloadsGPUServer architectureServersStorageNetworkingCloudPowerEdgeITSM

Company Brief

Dell

Designs, manufactures and sells computers, servers, storage, networking equipment, and related IT solutions and services for consumers, small businesses, and enterprises worldwide.

Industry: Electronics Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Round Rock, United States

Founded: 1984

Glassdoor: 3.8

Website LinkedIn Glassdoor

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Dell

2 days ago

Senior Consultant, Account Services Management - Plano, Texas

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 59 minutes agoStatus: Live

Job Summary

Location: Plano

Workplace: Remote

Employment Type: Full time

Job Function: Consulting & Advisory

Seniority: Mid level

Key Responsibilities

•Lead AI server deal execution and governance by aligning SOWs/SLAs, ensuring compliance, managing risk, and overseeing escalations.
•Act as an AI infrastructure SME, advising teams and customers on deployment, optimization, and performance best practices.
•Develop repeatable frameworks, playbooks, and delivery models to standardize and scale AI server support operations.
•Partner cross-functionally with support, engineering, sales, logistics, and field teams to improve processes and customer outcomes.
•Ensure operational excellence by leading reviews, resolving complex escalations, implementing corrective actions, and staying current on emerging technologies.

Travel: Low travel

Pay and Benefits

Salary: USD 170,000 - 220,000 annually

Key Requirements

•Willingness to travel regionally as business needs fluctuate.
•Strong deal governance experience including contract interpretation, SOW management, and risk assessment for large-scale infrastructure deals.
•Deep understanding of AI workloads, GPU/server architecture, and enterprise infrastructure (servers, storage, networking, cloud), including PowerEdge platforms.
•Ability to translate technical requirements into scalable support strategies and manage complex service engagements using ITSM principles.
•8–12 years of technical customer support or account management experience supporting high-value technology clients; bachelor’s degree; preferred certifications include PMP and ITIL; valid driver’s license required.

Experience:8-12 yearsTechnical customer supportAccount managementAI infrastructureEnterprise technologyHigh-value B2B clients

Education:Bachelor's in information technology, Computer Science, or a related field

Skills:Project managementAnalytical thinkingCommunicationStakeholder managementRisk assessment

Licenses:Valid driver’s license

Certifications:PMPITIL

Tech Stack:AI workloadsGPUServer architectureServersStorageNetworkingCloudPowerEdgeITSM

Company Brief

Dell

Designs, manufactures and sells computers, servers, storage, networking equipment, and related IT solutions and services for consumers, small businesses, and enterprises worldwide.

Industry: Electronics Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Round Rock, United States

Founded: 1984

Glassdoor: 3.8

Website LinkedIn Glassdoor