Senior Consultant, Account Services Management - Plano, Texas

Dell
Texas
Workplace: RemoteFull timeUSD 170,000 - 220,000 annuallyFunction: Consulting & AdvisoryExperience: 8-12 yearsEducation: bachelorsSkills: ["Project management","Analytical thinking","Communication","Stakeholder influence","Risk assessment"]

Lead AI server support and account delivery for high-value PowerEdge XE engagements, ensuring deal governance through SOW/SLAs alignment, risk assessment, and escalation management. Serve as an AI infrastructure SME to advise on deployment, optimization, and performance. Build scalable operational frameworks and playbooks using ITSM principles while coordinating cross-functional teams to improve customer outcomes end-to-end.

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Dell
Dell
1 month ago

Senior Consultant, Account Services Management - Plano, Texas

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Job Summary

Lead AI server support and account delivery for high-value PowerEdge XE engagements, ensuring deal governance through SOW/SLAs alignment, risk assessment, and escalation management. Serve as an AI infrastructure SME to advise on deployment, optimization, and performance. Build scalable operational frameworks and playbooks using ITSM principles while coordinating cross-functional teams to improve customer outcomes end-to-end.
Location: Texas
Workplace: Remote
Employment Type: Full time
Job Function: Consulting & Advisory
Seniority: Mid level

Key Responsibilities

  • •Lead AI server deal execution and governance by aligning SOWs/SLAs with delivery capabilities, ensuring compliance, managing risk, and overseeing escalations.
  • •Act as an AI infrastructure SME, advising teams and customers on deployment, optimization, and performance best practices.
  • •Standardize and scale support operations by developing repeatable frameworks, playbooks, and delivery models for AI server support.
  • •Drive cross-functional collaboration with support, engineering, sales, logistics, and field teams to improve processes and outcomes.
  • •Resolve complex escalations, implement corrective actions, and stay current on emerging technologies to ensure operational excellence and customer success.
Travel: Medium travel

Pay and Benefits

Salary: USD 170,000 - 220,000 annually

Key Requirements

  • •8–12 years of experience in technical customer support or account management supporting high-value technology clients across diverse sectors.
  • •Deep technical expertise in AI workloads and enterprise infrastructure (servers, storage, networking, and cloud), including PowerEdge platforms.
  • •Strong deal governance skills, including contract interpretation, SOW management, and risk assessment for large-scale infrastructure deals.
  • •Ability to translate technical requirements into scalable support strategies and manage complex service engagements using ITSM principles.
  • •Bachelor’s degree in information technology, Computer Science, or a related field; valid driver’s license required; willingness to travel for customer escalations.
Experience:8-12 years
Education:Bachelor's in information technology, Computer Science, or a related field
Skills:Project managementAnalytical thinkingCommunicationStakeholder influenceRisk assessment
Licenses:Valid driver’s license
Certifications:PMPITILDell-specific product certifications
Tech Stack:AIGPUServer architectureEnterprise infrastructureServersStorageNetworkingCloudPowerEdgePowerEdge XEITSMPowerEdge XE SupportSSaaSRemote diagnostics

Company Brief

Dell
Designs, manufactures and sells computers, servers, storage, networking equipment, and related IT solutions and services for consumers, small businesses, and enterprises worldwide.
Industry: Electronics Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Round Rock, United States
Founded: 1984
Glassdoor
Glassdoor: 3.8
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