1 day ago

SMB BPO Management Manager - TikTok Local Services

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Manage and optimize BPO workflows to ensure efficient day-to-day operations and achievement of performance targets. Triage and resolve complex seller queries, using insights to improve seller experience and engagement. Lead platform projects around integration, monetization, and scalability, and collaborate with cross-functional teams to align strategy and objectives. Monitor BPO metrics, identify bottlenecks, and implement process improvements to support growth and innovation.

Location: Jakarta

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Manager level

Key Responsibilities

•Manage and optimize BPO workflows to ensure smooth operations and meet key performance targets.
•Resolve complex seller queries and provide actionable insights to improve seller experience and engagement.
•Lead platform projects focused on integration, monetization, and scalability in alignment with business goals.
•Collaborate with cross-functional and category teams to align strategies and drive shared objectives.
•Monitor and analyze BPO performance metrics, identify bottlenecks, and implement process improvements to enhance productivity.

Key Requirements

•Bachelor’s degree in Business, Operations, or a related E-commerce field.
•At least 2 years of experience in transaction operations; account management is a plus.
•Strong problem-solving skills to resolve complex issues in a fast-paced environment.
•Strong communication and collaboration skills to work cross-functionally with internal teams and stakeholders.
•Ability to manage multiple projects simultaneously while aligning with business objectives, with a data-driven mindset for performance improvements.

Education:Bachelor's in Business, Operations, or a related E-commerce field

Skills:Problem-solvingCommunicationCollaborationProject managementData-driven mindset

Company Brief

TikTok

Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.

Industry: Digital Media

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Singapore, Singapore

Founded: 2016

Website LinkedIn

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TikTok

1 day ago

SMB BPO Management Manager - TikTok Local Services

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: Jakarta

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Manager level

Key Responsibilities

•Manage and optimize BPO workflows to ensure smooth operations and meet key performance targets.
•Resolve complex seller queries and provide actionable insights to improve seller experience and engagement.
•Lead platform projects focused on integration, monetization, and scalability in alignment with business goals.
•Collaborate with cross-functional and category teams to align strategies and drive shared objectives.
•Monitor and analyze BPO performance metrics, identify bottlenecks, and implement process improvements to enhance productivity.

Key Requirements

•Bachelor’s degree in Business, Operations, or a related E-commerce field.
•At least 2 years of experience in transaction operations; account management is a plus.
•Strong problem-solving skills to resolve complex issues in a fast-paced environment.
•Strong communication and collaboration skills to work cross-functionally with internal teams and stakeholders.
•Ability to manage multiple projects simultaneously while aligning with business objectives, with a data-driven mindset for performance improvements.

Education:Bachelor's in Business, Operations, or a related E-commerce field

Skills:Problem-solvingCommunicationCollaborationProject managementData-driven mindset

Company Brief

TikTok

Industry: Digital Media

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Singapore, Singapore

Founded: 2016

Website LinkedIn