Customer Success Manager / Sr Manager

Ridecell
Stockholm, Paris
Workplace: RemoteFull timeUSD 50,000 - 80,000 annuallyFunction: Customer Success & Account ManagementExperience: 5+ yearsEducation: bachelorsSkills: ["Communication","Leadership","Problem-solving","Relationship-building","Influence","Negotiation"]

Customer Success Manager leading enterprise accounts from implementation through lifecycle, acting as the primary liaison between Ridecell and its enterprise customers. You will manage executive relationships, drive quarterly business reviews, coordinate cross-functional delivery, and ensure successful solution adoption across multiple locations, with a focus on strategic alignment and high-impact outcomes for large fleets and mobility operators.

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Ridecell
Ridecell
5 months ago

Customer Success Manager / Sr Manager

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Last checked: 15 hours agoStatus: Live

Job Summary

Customer Success Manager leading enterprise accounts from implementation through lifecycle, acting as the primary liaison between Ridecell and its enterprise customers. You will manage executive relationships, drive quarterly business reviews, coordinate cross-functional delivery, and ensure successful solution adoption across multiple locations, with a focus on strategic alignment and high-impact outcomes for large fleets and mobility operators.
Location: Stockholm, Paris
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Act as the primary lead for the planning, launch, implementation, and long-term refinement of solutions for major enterprise accounts; develop trusted advisor relationships with day-to-day contacts, middle management, and senior executives; drive Quarterly Business Reviews in collaboration with Growth leadership; resolve critical customer issues with transparent, rapid communication and actionable remedies.
  • •Bridge the gap between customers and internal teams (Product, Engineering, Sales, Support) to remove project bottlenecks; balance customer change requests with internal roadmap; negotiate timelines and workloads to ensure high-performance delivery; identify dependencies and escalate risks before they impact delivery timelines.
  • •Conduct product training and demonstrations for customers; communicate system updates and releases; execute complex or urgent configuration changes to unblock customer growth; perform hands-on testing of new releases and collaborate with Engineering to troubleshoot issues.
  • •Balance competing priorities and help stakeholders make tradeoffs that align with customer and Ridecell strategies; proactively identify risks and work to mitigate them; manage cross-functional programs and ensure successful delivery across the lifecycle.
  • •Provide executive-level communications and enablement; ensure customer success metrics are met and client expectations are managed through proactive problem-solving and strategic guidance.

Pay and Benefits

Salary: USD 50,000 - 80,000 annually

Key Requirements

  • •5+ years of experience with large enterprises in B2B account management, solutions delivery, customer success, project management, or program management; proven track record with enterprise programs and cross-functional teams
  • •strong project management skills and experience managing enterprise customer programs in agile environments
  • •highly organized, detail-oriented, able to prioritize and respond quickly in a dynamic environment
  • •ability to build productive relationships with executives and internal/external partners; entrepreneurial mindset
  • •Bachelor’s Degree from a top university, preferably in technology or business
Experience:5+ yearsEnterpriseSaaSMobilityFleets
Education:Bachelor's in Technology or Business
Skills:CommunicationLeadershipProblem-solvingRelationship-buildingInfluenceNegotiation

Eligibility

Visa:US citizen/visa only
Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Ridecell
Provides a cloud-based platform for automating and operating shared, autonomous, and electric vehicle fleets; enabling carsharing, subscription, and fleet operations with telematics, billing, and customer management tools.
Industry: Mobility Platforms
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: San Francisco, United States
WebsiteLinkedIn