Senior Customer Success Manager

Commerce Tools
London, Berlin
Workplace: HybridFull timeFunction: Customer Success & Account ManagementSkills: ["Communication","Advisory","Account management","Strategic thinking","Collaboration"]

Drive enterprise customer success by guiding clients to maximize value from agentic, composable commerce architectures, including Composable Commerce, Frontend, and Connect. Translate new product capabilities into business outcomes tied to ROI, lead strategic business reviews to retain and grow consumption, and partner with Product, Sales, and Support to shape adoption and roadmap feedback. Hybrid role based in London, with up to 50% travel and a consultative, C-suite advisory focus.

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FursaFursa
Commerce Tools
Commerce Tools
2 days ago

Senior Customer Success Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live
Reposted: similar role first listed 2 weeks ago

Job Summary

Drive enterprise customer success by guiding clients to maximize value from agentic, composable commerce architectures, including Composable Commerce, Frontend, and Connect. Translate new product capabilities into business outcomes tied to ROI, lead strategic business reviews to retain and grow consumption, and partner with Product, Sales, and Support to shape adoption and roadmap feedback. Hybrid role based in London, with up to 50% travel and a consultative, C-suite advisory focus.
Location: London, Berlin
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Guide enterprise clients in maximizing value from agentic commerce architecture, including Composable Commerce, Frontend, and Connect, to build flexible tech stacks.
  • •Align new product features and capabilities to customer strategic goals and ROI metrics to deliver clear business outcomes.
  • •Proactively drive account engagements and lead strategic business reviews to retain clients and boost long-term growth.
  • •Partner with Product Management to advocate for customer needs and provide feedback to shape the product roadmap.
  • •Collaborate with Sales, Product, and Support to deliver deep technical and commercial expertise for thriving enterprise accounts.
Travel: High travel

Pay and Benefits

Perks:Health InsuranceLearning BudgetPaid LeaveEquity

Key Requirements

  • •5+ years in high-touch tech with proven success in customer success, pre-sales, or technical consulting, ideally in e-commerce or retail.
  • •Technical depth in modern API-first and headless tech with the ability to translate complex technology into ROI.
  • •Ability to navigate C-suite discussions, shape client strategy, and drive expansion.
  • •Structured, agile approach to managing complex enterprise accounts independently and across cross-functional teams.
  • •Willingness to travel up to 50% to build high-value client connections.
Experience:Enterprise SaaSE-commerceRetailTechnical consultingPre-salesComposable commerceAPI-firstHeadless
Skills:CommunicationAdvisoryAccount managementStrategic thinkingCollaboration
Tech Stack:Agentic commerce architectureComposable CommerceFrontendConnectAPI-firstHeadlessROI metrics

Company Brief

Commerce Tools
Provides a frontend-as-a-service platform for headless commerce, enabling teams to build, deploy, and manage composable storefronts. Integrates with commercetools and other backend services to deliver omnichannel customer experiences.
Industry: SaaS
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Berlin, Germany
WebsiteLinkedIn