Patient Relations Executive I Al Futtaim Health | Jumeirah Village Circle, Dubai (AE)

Al Futtaim Group
Dubai
Workplace: OnsiteFull timeFunction: SalesExperience: 2+ yearsSkills: ["Excellent presentation","Analytical skills","Written communication","Oral communication","Critical thinking"]

Provide end-to-end non-clinical operational support for patients across insurance, appointments, and invoicing. You’ll manage medical insurance coding and claims submission, coordinate with medical billing specialists, review patient medical records, and handle accurate CPT-based invoicing. The role also includes high-touch patient customer service, clinic paperwork and consent checks, and cash-handling responsibilities such as reconciliations, receipts, reporting, and fraud awareness.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Al Futtaim Group
Al Futtaim Group
1 day ago

Patient Relations Executive I Al Futtaim Health | Jumeirah Village Circle, Dubai (AE)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Provide end-to-end non-clinical operational support for patients across insurance, appointments, and invoicing. You’ll manage medical insurance coding and claims submission, coordinate with medical billing specialists, review patient medical records, and handle accurate CPT-based invoicing. The role also includes high-touch patient customer service, clinic paperwork and consent checks, and cash-handling responsibilities such as reconciliations, receipts, reporting, and fraud awareness.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Mid level

Key Responsibilities

  • •Manage end-to-end operational support for patients, including insurance, appointments, and general customer service.
  • •Perform medical insurance coding and ensure accurate medical information flow between physicians, patients, and third-party payers; review medical records and handle claim denials.
  • •Handle medical invoicing: enter and maintain patient treatment codes, bill patients, prepare and mail billing statements, and resolve payment/reimbursement conflicts.
  • •Provide patient relations customer service: schedule management, guide clinic traffic, complete and review consent/insurance forms, and respond to urgent needs.
  • •Manage clinic cash handling: process payments, reconcile cash/checks/credit cards, prepare shift reports, and support refund workflows and related documentation.

Key Requirements

  • •Minimum 2 years’ experience in a similar role.
  • •Graduate degree in any stream.
  • •Experience in insurance, cash handling, customer service, and invoicing.
  • •Fluency in English (speak, read and write).
  • •Good computer literacy and knowledge of medical insurance coding, medical invoicing, and cash handling.
Experience:2+ yearsHealthcareMedical insuranceBillingCustomer service
Skills:Excellent presentationAnalytical skillsWritten communicationOral communicationCritical thinking
Languages:EnglishArabic
Tech Stack:CPT codesSoftware management system

Company Brief

Al Futtaim Group
Al-Futtaim Group is a diversified UAE conglomerate operating across automotive, retail, real estate, finance and services, representing 200+ global brands and serving customers across 20+ countries with over 40,000 employees.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Bootstrapped
Headquarters: Dubai, United Arab Emirates
Glassdoor
Glassdoor: 3.6
WebsiteLinkedInGlassdoor