Allianz

1 month ago

Customer Service Consultant – Travel (24/7)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 16 hours agoStatus: Live

Job Summary

Join Allianz Partners’ 24/7 Travel Assistance team as a Customer Service Consultant. You’ll provide end-to-end travel support in a high-volume, fast-paced environment, collaborating with internal teams and global partners to deliver timely, accurate assistance while maintaining a compassionate, human touch.

Location: Brisbane

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Provide end-to-end customer support for travel assistance enquiries in a 24/7 environment.
•Manage high-volume interactions across calls and digital channels with professionalism and empathy.
•Assess situations, solve problems, and coordinate appropriate solutions in real time.
•Accurately document customer interactions using internal systems and workflows.
•Collaborate with internal teams and global partners to deliver seamless service.

Pay and Benefits

Perks:TrainingMobilityWellness StipendFlexible Work

Key Requirements

•Must have experience in a customer service role (insurance, travel, or emergency services are highly regarded).
•Excellent communication and interpersonal skills with the ability to build trust quickly.
•Strong problem-solving abilities with sound judgement and attention to detail.
•Ability to multitask and prioritise effectively in a dynamic, outcome-driven environment.
•Comfortable using digital systems and adapting to evolving technologies.

Experience:InsuranceTravelEmergency services

Skills:CommunicationEmpathyMultitaskingAttention to detailCustomer service

Company Brief

Allianz

Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.

Industry: Insurance

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Munich, Germany

Founded: 1890

Website LinkedIn

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Allianz

1 month ago

Customer Service Consultant – Travel (24/7)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 16 hours agoStatus: Live

Job Summary

Location: Brisbane

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Provide end-to-end customer support for travel assistance enquiries in a 24/7 environment.
•Manage high-volume interactions across calls and digital channels with professionalism and empathy.
•Assess situations, solve problems, and coordinate appropriate solutions in real time.
•Accurately document customer interactions using internal systems and workflows.
•Collaborate with internal teams and global partners to deliver seamless service.

Pay and Benefits

Perks:TrainingMobilityWellness StipendFlexible Work

Key Requirements

•Must have experience in a customer service role (insurance, travel, or emergency services are highly regarded).
•Excellent communication and interpersonal skills with the ability to build trust quickly.
•Strong problem-solving abilities with sound judgement and attention to detail.
•Ability to multitask and prioritise effectively in a dynamic, outcome-driven environment.
•Comfortable using digital systems and adapting to evolving technologies.

Experience:InsuranceTravelEmergency services

Skills:CommunicationEmpathyMultitaskingAttention to detailCustomer service

Company Brief

Allianz

Industry: Insurance

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Munich, Germany

Founded: 1890

Website LinkedIn