NTT

2 days ago

BPO Customer Care Senior Associate

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Last checked: 4 hours agoStatus: Live

Job Summary

Handle routine and non-routine customer questions and issues, resolving more complex cases using demonstrated experience. Ensure accurate and timely transaction processing to meet or exceed client SLAs, identify and resolve issues with nonstandard pending transactions, and support SOP/process transitions. Take escalated calls from providers/callers and interact with customers and first-line management while helping develop tactical and operational plans to meet project milestones.

Location: Manila

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Handle routine inquiries and issues, escalating complex or unexpected matters to higher-level employees.
•Resolve more complex customer/provider situations and take escalated calls as needed.
•Ensure accurate and timely processing of transactions to meet or exceed client SLAs.
•Identify and resolve issues related to nonstandard pending transactions.
•Support preparation of SOPs/process transitions and develop tactical and operational plans to meet project milestones.

Key Requirements

•3-5 years relevant experience in customer care or BPO operations.
•High school diploma or equivalent.
•Undergraduate degree or some college coursework preferred.
•Strong communication and customer service skills.
•Solid computer skills and strong attention to detail, time management, and organization.

Experience:3-5 years

Education:High School

Skills:CommunicationCustomer serviceAttention to detailTime managementOrganizational skills

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT