Davies

1 day ago

NIHL Admin Team Leader

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Lead the day-to-day operations of a hire car provision service within the NIHL claims environment, ensuring seamless delivery, compliance, and continuous improvement. Manage and develop a team of administrators and Team Leaders, track KPIs, handle complaints and client enquiries, and support budget control. Drive efficiency through process and system improvements while maintaining strong governance, security, and health & safety standards.

Location: United Kingdom

Workplace: Hybrid

Employment Type: Full time · Permanent

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Oversee daily team deliverables including client management, team capacity, complaint strategy, compliance, and overall service delivery.
•Monitor KPIs to track performance and identify areas for improvement.
•Manage, train, and motivate a team of direct reports (Team Leaders) and administrators, including conducting performance reviews.
•Ensure high standards of customer service by addressing client enquiries, complaints, and feedback promptly, and implement risk management strategies.
•Support operational budgets with cost control, analyse financial reports, and optimize profitability through data-driven decisions.

Pay and Benefits

Perks:PensionLife AssuranceEmployee AssistanceCycle SchemeDental

Key Requirements

•Manage and motivate a team of direct reports including Team Leaders and administrators.
•Oversee daily team deliverables such as client management, capacity planning, complaint strategy, compliance, and service delivery.
•Use KPIs and data to identify performance improvements and drive operational change.
•Support operational budgets by controlling costs and finding cost-saving opportunities.
•Ensure adherence to security, health and safety, governance, and legal, compliance, and regulatory requirements.

Skills:LeadershipMentoringCoachingPerformance managementRisk managementData-driven decision-makingCompliance-focusedCustomer-focused

Eligibility

Nationality:British National

Company Brief

Davies

Davies is a specialist professional services and technology firm delivering claims, underwriting, and risk solutions to insurers, reinsurers, brokers and regulated businesses globally, with major capabilities in claims management, forensics, and digital transformation.

Industry: Consulting

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Unicorn (USD 1B+)

Funding: Private Equity Backed

Headquarters: City of London, United Kingdom

Founded: 1968

Glassdoor: 3.8

Website LinkedIn Glassdoor

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Davies

1 day ago

NIHL Admin Team Leader

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: United Kingdom

Workplace: Hybrid

Employment Type: Full time · Permanent

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Oversee daily team deliverables including client management, team capacity, complaint strategy, compliance, and overall service delivery.
•Monitor KPIs to track performance and identify areas for improvement.
•Manage, train, and motivate a team of direct reports (Team Leaders) and administrators, including conducting performance reviews.
•Ensure high standards of customer service by addressing client enquiries, complaints, and feedback promptly, and implement risk management strategies.
•Support operational budgets with cost control, analyse financial reports, and optimize profitability through data-driven decisions.

Pay and Benefits

Perks:PensionLife AssuranceEmployee AssistanceCycle SchemeDental

Key Requirements

•Manage and motivate a team of direct reports including Team Leaders and administrators.
•Oversee daily team deliverables such as client management, capacity planning, complaint strategy, compliance, and service delivery.
•Use KPIs and data to identify performance improvements and drive operational change.
•Support operational budgets by controlling costs and finding cost-saving opportunities.
•Ensure adherence to security, health and safety, governance, and legal, compliance, and regulatory requirements.

Skills:LeadershipMentoringCoachingPerformance managementRisk managementData-driven decision-makingCompliance-focusedCustomer-focused

Eligibility

Nationality:British National

Company Brief

Davies

Industry: Consulting

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Unicorn (USD 1B+)

Funding: Private Equity Backed

Headquarters: City of London, United Kingdom

Founded: 1968

Glassdoor: 3.8

Website LinkedIn Glassdoor