Citizens Branch Manager

Citizens Bank
United States
Workplace: OnsiteFull timeUSD 89,100 - 122,100 annuallyFunction: Customer Success & Account ManagementEducation: high_schoolSkills: ["Leadership","Coaching","Communication","Customer focus","Strategic decision-making"]

Lead branch performance to exceed customer expectations, drive sales growth, and build a customer-centric culture. You’ll coach and develop colleagues, manage operational integrity in a high-volume environment, and use mobile and online banking to enable a seamless digital-first customer experience. As the execution and outcomes owner, you’ll guide decision-making, meet P&L objectives, and serve as an engaged brand ambassador connecting with the local community.

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Citizens Bank
Citizens Bank
2 days ago

Citizens Branch Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Lead branch performance to exceed customer expectations, drive sales growth, and build a customer-centric culture. You’ll coach and develop colleagues, manage operational integrity in a high-volume environment, and use mobile and online banking to enable a seamless digital-first customer experience. As the execution and outcomes owner, you’ll guide decision-making, meet P&L objectives, and serve as an engaged brand ambassador connecting with the local community.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Lead the branch team to exceed customer expectations and deliver world-class customer service.
  • •Drive branch performance and sales growth using operational best practices and sound decision-making.
  • •Coach and develop colleagues through coaching plans to achieve individual and branch-wide goals.
  • •Direct colleague and sales activities to ensure key targets are met or exceeded and maintain P&L objectives.
  • •Connect with the local community to cultivate new customer relationships and deepen existing ones.

Pay and Benefits

Salary: USD 89,100 - 122,100 annually
Perks:Health InsuranceDentalVisionRetirementParental LeaveLearning BudgetWellness StipendPaid Leave

Key Requirements

  • •High school diploma or equivalent required.
  • •Leadership experience coaching and developing others to drive sales excellence, customer service, and operational integrity in a high-volume branch.
  • •4 years of sales management experience in retail or branch banking.
  • •Proven record managing objectives to meet sales goals, deadlines, and branch goals in a profit and loss environment.
  • •Ability to meet and comply with all SAFE Act requirements, including background checks and obtaining a unique identifier from the NMLS.
Experience:Retail bankingBranch banking
Education:High School
Skills:LeadershipCoachingCommunicationCustomer focusStrategic decision-making

Company Brief

Citizens Bank
Regional bank offering retail and commercial banking, mortgage lending, wealth management, and payment services to individuals and businesses across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Providence, United States
Founded: 1828
Website