Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Own client programme outcomes as the primary operational point of contact for Programme Management clients. Drive high-quality service delivery through regular meetings (including quarterly business reviews), monitor tickets and escalations, and proactively identify operational risks and trends. Support and project manage client initiatives such as platform migrations, collaborate across internal Engineering, Legal, Finance, Reconciliation, and Support, and partner with Account Managers to uncover growth opportunities in the payments and card programme environment.

Location: Johannesburg

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Serve as the primary operational point of contact for Programme Management clients and manage a client portfolio.
•Ensure high-quality service delivery and ongoing engagement through client meetings and quarterly business reviews.
•Monitor support tickets and escalations, driving timely resolution and clear communication.
•Support and project manage client initiatives, including platform migration projects, and collaborate with internal teams to deliver outcomes.
•Act as operational owner for client programmes, proactively raise risks, and drive process improvement and operational efficiency.

Key Requirements

•Proven experience in a client-facing role managing multiple large clients simultaneously.
•Strong background in payments, fintech, or card programme environments.
•Experience delivering technical or operational projects for clients.
•Excellent stakeholder management and communication skills.
•Ability to work cross-functionally with technical and non-technical teams while handling escalations.

Experience:PaymentsFintechCard programmes

Skills:Stakeholder managementCommunicationCross-functional collaborationProblem-solvingAccountability

Company Brief

Paymentology

Website

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Paymentology

1 month ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Johannesburg

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Serve as the primary operational point of contact for Programme Management clients and manage a client portfolio.
•Ensure high-quality service delivery and ongoing engagement through client meetings and quarterly business reviews.
•Monitor support tickets and escalations, driving timely resolution and clear communication.
•Support and project manage client initiatives, including platform migration projects, and collaborate with internal teams to deliver outcomes.
•Act as operational owner for client programmes, proactively raise risks, and drive process improvement and operational efficiency.

Key Requirements

•Proven experience in a client-facing role managing multiple large clients simultaneously.
•Strong background in payments, fintech, or card programme environments.
•Experience delivering technical or operational projects for clients.
•Excellent stakeholder management and communication skills.
•Ability to work cross-functionally with technical and non-technical teams while handling escalations.

Experience:PaymentsFintechCard programmes

Skills:Stakeholder managementCommunicationCross-functional collaborationProblem-solvingAccountability

Company Brief

Paymentology

Website