Help Agent Manager, Industries
Dublin
Workplace: OnsiteFull timeFunction: Program & Project Management (PMO)Experience: 3+ yearsSkills: ["Analytical thinking","Data-driven decision-making","Cross-functional collaboration","Written communication","Stakeholder management"]Own Help Agent resolution rate performance across Salesforce’s Industries Clouds, functioning like a service delivery manager for an AI support agent. Build and execute data-driven improvement plans, maintain a book of agent skills, and partner with Product, Engineering, and Industries Technical Support Delivery teams to deliver measurable gains in autonomous case resolution. Drive ongoing operational rhythms, scorecards, content strategy, and error analysis to improve customer support efficiency and satisfaction.
