Contact Centre Representative I (Foshan, GD, CN, 528200)

HSBC
Foshan
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Customer service","Communication","Teamwork","Problem-solving"]

Handle customer inquiries by phone, email, and real-time communications for credit cards and general banking services, personal online wealth management, and payments. Identify customer needs, recommend appropriate HSBC products and services, and propose reasonable solutions to resolve issues and ensure customer satisfaction. Deliver high-quality service while working collaboratively in a team environment, with the ability to communicate effectively in Cantonese and manage shifts when needed.

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FursaFursa
HSBC
HSBC
2 months ago

Contact Centre Representative I (Foshan, GD, CN, 528200)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Handle customer inquiries by phone, email, and real-time communications for credit cards and general banking services, personal online wealth management, and payments. Identify customer needs, recommend appropriate HSBC products and services, and propose reasonable solutions to resolve issues and ensure customer satisfaction. Deliver high-quality service while working collaboratively in a team environment, with the ability to communicate effectively in Cantonese and manage shifts when needed.
Location: Foshan
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Respond to customer inquiries related to credit cards and general banking services via phone, email, and real-time communication tools.
  • •Support customers with personal online wealth management and payment-related questions.
  • •Identify customer needs and recommend suitable products and services to achieve expected outcomes.
  • •Propose reasonable solutions based on circumstances to resolve customer difficulties.
  • •Provide high-quality customer service and ensure customer satisfaction.

Key Requirements

  • •Have a strong customer service mindset and be willing to work in customer service roles.
  • •Fluent in Cantonese with clear thinking and strong communication skills.
  • •Strong teamwork mindset.
  • •Have basic English communication and reading/writing ability.
  • •Be able to accept shift scheduling (priority considered).
Skills:Customer serviceCommunicationTeamworkProblem-solving
Languages:CantoneseEnglish

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn