Customer Architect

Elastic
United States
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Communication","Presentation","Relationship building","Problem-solving","Project management"]

Serve as a Trusted Technical Advisor for Elastic customers, driving onboarding, adoption, and expansion of Observability, Security, and Enterprise Search solutions. Define and communicate Technical Success Plans with measurable criteria, align technical objectives to customer business goals, and collaborate with account teams and Service/Field teams to remove technical friction. Provide hands-on guidance, coordinate support resolution, and continuously assess consumption to increase ARR.

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FursaFursa
Elastic
Elastic
3 days ago

Customer Architect

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Serve as a Trusted Technical Advisor for Elastic customers, driving onboarding, adoption, and expansion of Observability, Security, and Enterprise Search solutions. Define and communicate Technical Success Plans with measurable criteria, align technical objectives to customer business goals, and collaborate with account teams and Service/Field teams to remove technical friction. Provide hands-on guidance, coordinate support resolution, and continuously assess consumption to increase ARR.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Collaborate with account teams (Account Executive and Solutions Architect) to provide ongoing technical coverage and support new deals.
  • •Define Technical Success Plans that outline optimal consumption and deployment of Elastic solutions to achieve customer objectives.
  • •Ensure a successful customer technical journey from onboarding to adoption, continuously driving solution consumption.
  • •Work with customers to identify and eliminate technical frictions and translate business needs into technical requirements.
  • •Proactively review and assess customer consumption, suggest upgrades/enhancements, and support expansion opportunities to grow ARR.
Travel: Medium travel

Pay and Benefits

Perks:Health InsuranceParental LeavePaid Leave

Key Requirements

  • •Bachelor’s degree in Computer Science, Engineering, Information Systems, or related field (highly preferred).
  • •Experience as a Solutions Architect, Technical Consultant, or Pre-sales Engineer with hands-on work using Elastic solutions or equivalent technologies.
  • •Experience with one or more Elastic solutions (Observability, Security, Enterprise Search) and the Elastic stack (Elasticsearch, Logstash, Kibana) aligned to business objectives.
  • •Excellent communication and presentation skills.
  • •Ability to lead multiple projects simultaneously, solve problems, and meet deadlines.
Education:Bachelor's
Skills:CommunicationPresentationRelationship buildingProblem-solvingProject management
Languages:English
Tech Stack:ElasticObservabilityCybersecurityEnterprise SearchElasticsearchLogstashKibana

Company Brief

Elastic
Builds the Elastic Stack (Elasticsearch, Kibana, Beats, Logstash) and provides search, observability, and security solutions that enable organizations to search, analyze, and protect data in real time across applications, infrastructure, and enterprises.
Industry: Data Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Amsterdam, Netherlands
Founded: 2012
WebsiteLinkedIn