Inbound Customer Service Representative (English) - On Site

Handle inbound calls from telecom customers about internet, Wi‑Fi, modem, and account-related questions. Provide mild troubleshooting (e.g., modem resets, connection checks, outage verification, Wi‑Fi settings) and clearly explain plans, billing, usage, equipment, and service features. Create and update customer accounts, service tickets, and documentation in CRM systems, educate customers on self-service tools, and escalate complex issues to technical support or field teams.