Customer Care Representative- Spanish/English (Temporary)

Sutherland
Dallas
Workplace: RemoteTemporaryUSD 19+ hourlyFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Multitasking","Problem-solving","Active listening","Attention to detail"]

Handle incoming calls from families and schools participating in a scholarship program, answering questions about student inquiries and scholarship application/funding status. Provide exceptional customer service by actively listening, asking probing questions, and resolving concerns while meeting goals. Work from home with company-provided equipment, ensuring reliable hard-wired internet and a quiet, distraction-free workspace. Requires English and Spanish fluency (tested) and strong written/verbal communication.

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FursaFursa
Sutherland
Sutherland
2 days ago

Customer Care Representative- Spanish/English (Temporary)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Handle incoming calls from families and schools participating in a scholarship program, answering questions about student inquiries and scholarship application/funding status. Provide exceptional customer service by actively listening, asking probing questions, and resolving concerns while meeting goals. Work from home with company-provided equipment, ensuring reliable hard-wired internet and a quiet, distraction-free workspace. Requires English and Spanish fluency (tested) and strong written/verbal communication.
Location: Dallas
Workplace: Remote
Employment Type: Temporary · 6 months
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Respond to incoming calls related to student inquiries
  • •Answer questions about scholarship application and funding status
  • •Ensure callers are satisfied and students are registered
  • •Provide solutions by using active listening and probing questions
  • •Work effectively in a remote environment using required home setup

Pay and Benefits

Salary: USD 19 hourly

Key Requirements

  • •Fluency in English and Spanish, with Spanish tested at application
  • •Experience in customer service and delivering exceptional service to callers
  • •Excellent verbal and written communication skills plus strong multitasking abilities
  • •Drive to solve problems and meet goals using active listening and probing questions
  • •Reliable hard-wired internet and a quiet, distraction-free, secure place to work (equipment provided)
Skills:CommunicationMultitaskingProblem-solvingActive listeningAttention to detail
Languages:EnglishSpanish
Tech Stack:Microsoft Office

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
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Glassdoor: 3.5
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