Help Desk & CAFM System Coordinator

Qureos
Doha
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 2+ yearsSkills: ["Communication","Coordination","Organization","Problem-solving","Customer service"]

Coordinate FM help desk operations and CAFM workflows to ensure service requests and work orders are accurately logged, assigned, monitored, escalated, and closed within SLAs. Manage daily help desk activities, maintain CAFM records and performance reporting, and work with technicians, engineers, supervisors, customers, and vendors. Support and train users on CAFM processes, ensure compliance with procedures, and produce reports on response times and completion rates.

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FursaFursa
Qureos
Qureos
1 day ago

Help Desk & CAFM System Coordinator

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Coordinate FM help desk operations and CAFM workflows to ensure service requests and work orders are accurately logged, assigned, monitored, escalated, and closed within SLAs. Manage daily help desk activities, maintain CAFM records and performance reporting, and work with technicians, engineers, supervisors, customers, and vendors. Support and train users on CAFM processes, ensure compliance with procedures, and produce reports on response times and completion rates.
Location: Doha
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Manage daily FM help desk and CAFM activities.
  • •Receive, record, categorize, and assign service requests and work orders.
  • •Monitor work orders against agreed SLAs and escalate overdue activities.
  • •Coordinate with technicians, engineers, supervisors, customers, and service providers.
  • •Maintain CAFM records, reports, and performance information, including preparing work order and service performance reports.

Key Requirements

  • •Higher education degree.
  • •Minimum 2 years’ experience in FM help desk, customer service, CAFM, or a related environment.
  • •Previous experience operating electronic work management systems.
  • •Practical experience using a CAFM system is strongly preferred.
  • •Fluent in Arabic and English (mandatory) and strong Microsoft Office skills.
Experience:2+ yearsFacility managementCustomer service
Skills:CommunicationCoordinationOrganizationProblem-solvingCustomer service
Languages:ArabicEnglish
Tech Stack:CAFMElectronic work management systemsMicrosoft Office

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn