TikTok Shop - Operations Quality Monitoring Manager, Sorting Center

TikTok
United States
Full timeFunction: Quality & Regulatory (Non-Software)Experience: 3+ yearsSkills: ["Attention to detail","Cross-departmental communication","Influencing","Problem-solving"]

Own quality monitoring for TikTok Shop’s Sorting Center operations across inbound, sorting, and outbound phases. Develop and promote SOPs, track real-time KPIs like sorting accuracy, fulfillment lead-time, and parcel damage, and run on-site quality audits with improvement reporting. Use logistics and warehousing data to spot bottlenecks and drive corrective actions through closed-loop processes, partnering with operations teams nationwide.

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FursaFursa
TikTok
TikTok
11 hours ago

TikTok Shop - Operations Quality Monitoring Manager, Sorting Center

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Own quality monitoring for TikTok Shop’s Sorting Center operations across inbound, sorting, and outbound phases. Develop and promote SOPs, track real-time KPIs like sorting accuracy, fulfillment lead-time, and parcel damage, and run on-site quality audits with improvement reporting. Use logistics and warehousing data to spot bottlenecks and drive corrective actions through closed-loop processes, partnering with operations teams nationwide.
Location: United States
Employment Type: Full time
Job Function: Quality & Regulatory (Non-Software)
Seniority: Manager level

Key Responsibilities

  • •Formulate and promote SOPs for distribution center phases (inbound, sorting, outbound) to ensure consistent execution across service centers.
  • •Monitor core KPIs in real time (sorting accuracy, lead-time fulfillment, parcel damage) to identify anomalies and drive continuous improvement.
  • •Conduct regular on-site quality audits and generate improvement reports for non-compliant operations.
  • •Track corrective action implementation to maintain a closed-loop process.
  • •Analyze operational data to identify bottlenecks and develop actionable solutions for quality enhancement.

Key Requirements

  • •3+ years of experience in quality management within the logistics or warehousing industry.
  • •Proficiency in quality control methodologies (e.g., PDCA, Six Sigma).
  • •Strong attention to detail for operational quality.
  • •Ability to communicate across departments and influence operations teams to implement rectifications.
Experience:3+ yearsLogisticsWarehousing
Skills:Attention to detailCross-departmental communicationInfluencingProblem-solving
Tech Stack:Data analysis

Company Brief

TikTok
Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Singapore, Singapore
Founded: 2016
WebsiteLinkedIn