Compass

1 month ago

Senior Product Designer II, CRM

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Senior Product Designer responsible for shaping the CRM experience of the Home Platform with a systems-minded approach to scalable, AI-enabled workflows. You will collaborate with Product, Engineering, Data, AI, and Operations to design intuitive, trustworthy AI-driven features across web and mobile, balancing user needs with technical constraints and business goals.

Location: New York

Workplace: Onsite

Employment Type: Full time

Job Function: Design (Product/UX/UI/Visual)

Key Responsibilities

•Interaction & Visualizations: Drive alignment and decision-making with visual artifacts like customer journeys, user flows, wireframes, and prototypes to illustrate the vision and shape impactful CRM and AI experiences.
•Prototyping & Research: Support usability testing and research efforts by creating prototypes (including multimodal and voice) and facilitating research sessions. Analyze feedback and iterate on designs to ensure our solutions deliver high-trust, low-friction AI interactions.
•AI-Enhanced Workflows: Design and develop AI-based conversational and multimodal experiences. Participate in discovery work to better understand agent behaviors, operational pain points, and workflow inefficiencies. Translate qualitative and quantitative insights into actionable product opportunities for AI.
•Documentation & Requirements: Deliver effective design documentation (e.g., sample dialogs, conversational flow diagrams, and multimodal flows) to communicate experience requirements for complex initiatives like Onboarding Automation and AI Self-Service Knowledge to Engineering and Product partners.
•Cross-Functional Collaboration: Build strong relationships with Product, Engineering, and stakeholders to understand priorities and collaborate on solutions.

Pay and Benefits

Salary: USD 147,400 - 163,800 annually

Perks:Health InsuranceDentalVision401kFsasCommuter BenefitsLife InsuranceDisability InsurancePet InsuranceParabolic Leave

Key Requirements

•7+ years of product design experience, ideally within CRM, SaaS, workflow, or enterprise software products.
•A strong portfolio demonstrating systems thinking, end-to-end product design, and complex workflow problem-solving across web and mobile applications. Experience designing for AI-driven products or features is highly desirable.
•Ability to gather and synthesize product requirements from multiple stakeholders and translate them into intuitive user experiences.
•Strong understanding of interaction design, information architecture, usability principles, and scalable UX patterns.
•Experience collaborating closely with Product and Engineering teams throughout the product development lifecycle.

Experience:7+ yearsCRMSaaSEnterprise softwareReal estate

Skills:CommunicationCollaborationStakeholder managementProblem-solvingSystems thinking

Languages:English

Tech Stack:FigmaPrototypingMultimodalAI

Company Brief

Compass

A technology-driven real estate brokerage that combines a consumer-facing platform with agent tools and marketplace services to help clients buy, sell, and rent residential properties across the United States.

Industry: PropTech

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York, United States

Founded: 2012

Website LinkedIn

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Compass

1 month ago

Senior Product Designer II, CRM

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Location: New York

Workplace: Onsite

Employment Type: Full time

Job Function: Design (Product/UX/UI/Visual)

Key Responsibilities

•Interaction & Visualizations: Drive alignment and decision-making with visual artifacts like customer journeys, user flows, wireframes, and prototypes to illustrate the vision and shape impactful CRM and AI experiences.
•Prototyping & Research: Support usability testing and research efforts by creating prototypes (including multimodal and voice) and facilitating research sessions. Analyze feedback and iterate on designs to ensure our solutions deliver high-trust, low-friction AI interactions.
•AI-Enhanced Workflows: Design and develop AI-based conversational and multimodal experiences. Participate in discovery work to better understand agent behaviors, operational pain points, and workflow inefficiencies. Translate qualitative and quantitative insights into actionable product opportunities for AI.
•Documentation & Requirements: Deliver effective design documentation (e.g., sample dialogs, conversational flow diagrams, and multimodal flows) to communicate experience requirements for complex initiatives like Onboarding Automation and AI Self-Service Knowledge to Engineering and Product partners.
•Cross-Functional Collaboration: Build strong relationships with Product, Engineering, and stakeholders to understand priorities and collaborate on solutions.

Pay and Benefits

Salary: USD 147,400 - 163,800 annually

Perks:Health InsuranceDentalVision401kFsasCommuter BenefitsLife InsuranceDisability InsurancePet InsuranceParabolic Leave

Key Requirements

•7+ years of product design experience, ideally within CRM, SaaS, workflow, or enterprise software products.
•A strong portfolio demonstrating systems thinking, end-to-end product design, and complex workflow problem-solving across web and mobile applications. Experience designing for AI-driven products or features is highly desirable.
•Ability to gather and synthesize product requirements from multiple stakeholders and translate them into intuitive user experiences.
•Strong understanding of interaction design, information architecture, usability principles, and scalable UX patterns.
•Experience collaborating closely with Product and Engineering teams throughout the product development lifecycle.

Experience:7+ yearsCRMSaaSEnterprise softwareReal estate

Skills:CommunicationCollaborationStakeholder managementProblem-solvingSystems thinking

Languages:English

Tech Stack:FigmaPrototypingMultimodalAI

Company Brief

Compass

Industry: PropTech

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York, United States

Founded: 2012

Website LinkedIn