Head Waiter (QA)

Power International Holding
Qatar
Workplace: OnsiteFull timeFunction: Hospitality & Food ServiceExperience: 5+ yearsEducation: certificationSkills: ["Resilience","Quality","Leadership","Agility","Guest Relations"]

Oversee front-of-house operations to deliver exceptional guest experiences. Supervise and train waitstaff, assign duties, and maintain service standards. Manage seating, reservations, work schedules, and dining-area readiness. Handle customer inquiries and complaints with tact, coordinate with kitchen and bar teams for accurate service, manage cash handling and reconciliation, and support revenue through upselling and promotions.

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Power International Holding
Power International Holding
1 month ago

Head Waiter (QA)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Oversee front-of-house operations to deliver exceptional guest experiences. Supervise and train waitstaff, assign duties, and maintain service standards. Manage seating, reservations, work schedules, and dining-area readiness. Handle customer inquiries and complaints with tact, coordinate with kitchen and bar teams for accurate service, manage cash handling and reconciliation, and support revenue through upselling and promotions.
Location: Qatar
Workplace: Onsite
Employment Type: Full time
Job Function: Hospitality & Food Service
Seniority: Manager level

Key Responsibilities

  • •Oversee waitstaff performance by assigning duties and ensuring service standards are upheld.
  • •Provide exceptional customer service, including greeting guests, assisting with seating, and handling inquiries and concerns promptly.
  • •Train new staff on service procedures, menu knowledge, and customer interaction to maintain high service standards.
  • •Create and manage work schedules, ensuring adequate coverage during peak hours and special events.
  • •Coordinate with kitchen and bar teams for timely food and drink delivery, handle cash procedures, and complete administrative tasks like reports and reservation management.

Key Requirements

  • •Minimum 5 years working experience and 3 years relevant working experience, with 2 years in GCC as a plus.
  • •Thorough understanding of the restaurant menu, including ingredients, preparation methods, and special dietary considerations.
  • •Excellent interpersonal and communication skills for handling guest inquiries and complaints professionally.
  • •Strong leadership and supervisory skills to motivate waitstaff and maintain a cohesive team environment.
  • •Strong organizational skills to manage reservations, coordinate seating arrangements, and keep service running smoothly during peak periods.
Experience:5+ years
Education:Certification / Diploma
Skills:ResilienceQualityLeadershipAgilityGuest Relations

Company Brief

Power International Holding
Diversified holding company investing across construction, real estate, food & beverage, agriculture, industrial services, and energy sectors, operating regional subsidiaries and managing large infrastructure and development projects in the Middle East.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Doha, Qatar
Website