Senior Customer Experience Manager (West)

Wiz
United States
Workplace: RemoteFull timeUSD 110,000 - 151,000 annuallyFunction: Customer Success & Account ManagementExperience: 6+ yearsSkills: ["Communication","Interpersonal skills","Stakeholder management","Relationship building","Problem-solving"]

Own strategic customer projects focused on cloud security, partnering with Sales, Support, Success, product/engineering, and customer teams. Serve as a trusted advisor to connect Wiz value to customer initiatives, drive adoption through multi-year journeys, and set milestones to remove blockers. Build relationships from day-to-day technical teams through CISO level, evangelize secure solutions, and support business cases and enablement with a strong security emphasis.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Wiz
Wiz
4 days ago

Senior Customer Experience Manager (West)

âś“ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Own strategic customer projects focused on cloud security, partnering with Sales, Support, Success, product/engineering, and customer teams. Serve as a trusted advisor to connect Wiz value to customer initiatives, drive adoption through multi-year journeys, and set milestones to remove blockers. Build relationships from day-to-day technical teams through CISO level, evangelize secure solutions, and support business cases and enablement with a strong security emphasis.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Take ownership of customer initiatives primarily focused on cloud security, collaborating with internal and customer teams.
  • •Influence key stakeholders and ensure alignment throughout the project lifecycle with an emphasis on security best practices.
  • •Build deep understanding of customers’ business vision, culture, processes, and cloud security requirements.
  • •Drive customer adoption by defining milestones, removing blockers, and guiding secure workload migrations post onboarding.
  • •Provide customer enablement through a training strategy to upskill technical and non-technical roles on cloud security awareness.

Pay and Benefits

Salary: USD 110,000 - 151,000 annually
Equity and Bonus:Equity

Key Requirements

  • •6+ years of experience as a CSM, AE, or other customer-facing strategic role.
  • •Excellent communication and interpersonal skills to engage stakeholders at all levels.
  • •Ability to learn Wiz’s offerings and pricing quickly.
  • •Proven track record working with Fortune 100 customers using cloud-based technology.
  • •Deep understanding of security SaaS offerings and pricing models.
Experience:6+ years
Skills:CommunicationInterpersonal skillsStakeholder managementRelationship buildingProblem-solving

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Wiz
Provides cloud security platform that detects and prioritizes risks across cloud infrastructure, workloads, and identities, enabling organizations to proactively identify and remediate threats across multi-cloud environments.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: New York, United States
Founded: 2020
WebsiteLinkedIn