Customer Experience Specialist - Accounting

Serve as a first point of contact for small business owners, bookkeepers, and accountants, helping customers get the most from Xero through proactive outreach and inbound support. Manage questions across phone, email, and chat using Salesforce, applying your accounting fundamentals to resolve issues and guide customers to the best next step. Collaborate with a Customer Experience team focused on trust, efficiency, and continuous improvement, including exploring generative AI to enhance support.