Darktrace

11 hours ago

Technical Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Partner with security, IT, and technical stakeholders to turn deployments into meaningful adoption of cybersecurity technology. Build technical success plans, identify high-value use cases, and use product usage and health indicators to surface adoption gaps and retention risks. Guide customers from deployment to active security operations, accelerate time-to-value, and provide technical health insights to renewals, QBRs, and account strategy, including expansion opportunities.

Location: United States

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Build trusted relationships with customer security and IT teams to understand priorities, workflows, and success outcomes.
•Create technical success plans to help customers adopt the platform, reduce risk, and realize measurable value.
•Identify high-value use cases that support everyday security operations.
•Use product usage, engagement, and health indicators to spot adoption gaps and retention risks early.
•Lead mitigation planning for technical blockers and bring technical health insights into renewal readiness, QBRs, and account strategy.

Pay and Benefits

Salary: USD 145,000 - 160,000 annually

Perks:Health InsuranceDentalVisionPaid ParentalPet InsuranceLife Insurance401kCommuter Benefits

Key Requirements

•3+ years of experience in a technical, customer-facing role (e.g., Customer Success Manager, Technical Success Manager, Technical Account Manager, Technical Consultant, Product Specialist).
•Understanding of enterprise cybersecurity, networking, cloud, SaaS, or infrastructure environments.
•Ability to drive adoption, retention, technical value realization, and customer health improvement.
•Translate complex technical concepts into clear, practical guidance for customers and internal teams.
•Confidence engaging with security engineers, SOC analysts, system administrators, technical leaders, and executives.

Experience:3+ yearsCybersecuritySaaSCloudEnterprise environments

Skills:CommunicationPresentationStakeholder managementCross-functional collaborationCustomer advocacy

Tech Stack:SaaSCloudSOC workflowsThreat detectionIncident response

Company Brief

Darktrace

Develops AI-driven cybersecurity solutions that detect, respond to, and neutralize cyber threats across cloud, email, network, and endpoint environments using machine learning and anomaly detection to protect enterprises globally.

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Cambridge, United Kingdom

Founded: 2013

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

Darktrace

11 hours ago

Technical Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Build trusted relationships with customer security and IT teams to understand priorities, workflows, and success outcomes.
•Create technical success plans to help customers adopt the platform, reduce risk, and realize measurable value.
•Identify high-value use cases that support everyday security operations.
•Use product usage, engagement, and health indicators to spot adoption gaps and retention risks early.
•Lead mitigation planning for technical blockers and bring technical health insights into renewal readiness, QBRs, and account strategy.

Pay and Benefits

Salary: USD 145,000 - 160,000 annually

Perks:Health InsuranceDentalVisionPaid ParentalPet InsuranceLife Insurance401kCommuter Benefits

Key Requirements

•3+ years of experience in a technical, customer-facing role (e.g., Customer Success Manager, Technical Success Manager, Technical Account Manager, Technical Consultant, Product Specialist).
•Understanding of enterprise cybersecurity, networking, cloud, SaaS, or infrastructure environments.
•Ability to drive adoption, retention, technical value realization, and customer health improvement.
•Translate complex technical concepts into clear, practical guidance for customers and internal teams.
•Confidence engaging with security engineers, SOC analysts, system administrators, technical leaders, and executives.

Experience:3+ yearsCybersecuritySaaSCloudEnterprise environments

Skills:CommunicationPresentationStakeholder managementCross-functional collaborationCustomer advocacy

Tech Stack:SaaSCloudSOC workflowsThreat detectionIncident response

Company Brief

Darktrace

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Cambridge, United Kingdom

Founded: 2013

Website LinkedIn