VP, Product Payments Experience & Customer Loyalty

Flywire
Singapore
Workplace: HybridFull timeFunction: Communications, PR & CommunitySkills: ["Executive leadership","Strategic thinking","Data-driven decision making","Experimentation","Cross-functional influence"]

Own the end-to-end global payer experience across Flywire’s payments platform, from hosted payment pages and checkout flows to confirmation and customer communications. Lead payment conversion optimization, customer satisfaction improvements, and a first-of-its-kind global payer loyalty strategy. Drive product modernization by consolidating fragmented experiences into a unified platform, partnering cross-functionally with engineering, design, analytics, operations, and commercial teams, and leading AI-first product development practices.

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Flywire
Flywire
2 days ago

VP, Product Payments Experience & Customer Loyalty

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Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Own the end-to-end global payer experience across Flywire’s payments platform, from hosted payment pages and checkout flows to confirmation and customer communications. Lead payment conversion optimization, customer satisfaction improvements, and a first-of-its-kind global payer loyalty strategy. Drive product modernization by consolidating fragmented experiences into a unified platform, partnering cross-functionally with engineering, design, analytics, operations, and commercial teams, and leading AI-first product development practices.
Location: Singapore
Workplace: Hybrid
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Sr. Director level

Key Responsibilities

  • •Define the vision and strategy for every payer-facing payment experience across Flywire’s global payments platform.
  • •Own hosted payment pages, checkout, payment flows, translations, notifications, and overall UX to improve conversion and satisfaction.
  • •Build Flywire’s global payer loyalty strategy, including loyalty metrics and initiatives that increase repeat payment behavior.
  • •Lead product modernization by consolidating fragmented payer experiences into a unified global platform and aligning long-term experience architecture with Platform Engineering.
  • •Serve as the executive voice of the customer by translating insights into product investments and partnering across Product, Platform Engineering, Network, Operations, and Commercial teams.

Pay and Benefits

Perks:RsusEspp

Key Requirements

  • •15+ years of Product Management experience, including 5+ years leading organizations at the VP level or equivalent.
  • •Experience owning global consumer payment products or fintech platforms serving millions of users.
  • •Proven ability to improve payment conversion, customer engagement, and user experience across international payment ecosystems.
  • •Demonstrated experience building customer loyalty, retention, or recurring engagement programs in payments/fintech.
  • •Strong product strategy background modernizing large-scale platforms and consolidating legacy products.
Experience:FintechPaymentsGlobal consumer products
Skills:Executive leadershipStrategic thinkingData-driven decision makingExperimentationCross-functional influence
Languages:English
Tech Stack:AmplitudeMixpanelLookerTableauFigmaJiraConfluenceAI-powered product developmentA/B testingPayment APIsCloud-native SaaS

Company Brief

Flywire
Provides a global payments platform and vertical-specific software to enable complex cross-border and domestic receivables for education, healthcare, travel and B2B clients, streamlining payments, reconciliation and receivables workflows.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 100M to 250M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Boston, United States
Founded: 2009
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor