CDE II - Apps, Public/Private Cloud, Infra, Security, Workspace, Consulting Focused

NTT
Dallas
Workplace: OnsiteFull timeFunction: Consulting & AdvisorySkills: ["Stakeholder management","Communication","Client relationship management","Crisis management","Coaching"]

Own end-to-end delivery of NTT DATA services for a specific client, ensuring contractual commitments, service quality, and client satisfaction. Manage governance and stakeholder communications, including SLA incidents, escalations, and outage handling. Develop and maintain crisis management/disaster plans, drive mitigation for at-risk deliverables, and implement automation and efficiency initiatives. Own financial forecasting and cost management for assigned accounts while advising executive leadership and coordinating with delivery and architecture teams.

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FursaFursa
NTT
NTT
5 months ago

CDE II - Apps, Public/Private Cloud, Infra, Security, Workspace, Consulting Focused

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Last checked: 2 hours agoStatus: Live

Job Summary

Own end-to-end delivery of NTT DATA services for a specific client, ensuring contractual commitments, service quality, and client satisfaction. Manage governance and stakeholder communications, including SLA incidents, escalations, and outage handling. Develop and maintain crisis management/disaster plans, drive mitigation for at-risk deliverables, and implement automation and efficiency initiatives. Own financial forecasting and cost management for assigned accounts while advising executive leadership and coordinating with delivery and architecture teams.
Location: Dallas
Workplace: Onsite
Employment Type: Full time
Job Function: Consulting & Advisory
Seniority: Manager level

Key Responsibilities

  • •Own end-to-end delivery of NTT DATA services for a specific client, including adherence to contractual commitments.
  • •Monitor delivery quality and client satisfaction through direct interactions with key stakeholders.
  • •Develop and maintain crisis management/disaster plans and implement project mitigation for at-risk deliverables.
  • •Manage outage/escalation/missed SLA incidents and drive automation/efficiency programs.
  • •Manage account financial forecasts and costs while coaching delivery leaders responsible for daily client operations.

Key Requirements

Skills:Stakeholder managementCommunicationClient relationship managementCrisis managementCoaching
Tech Stack:Public/private cloudInfrastructureSecurityWorkspaceAutomationDisaster management

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn