CDE II - Apps, Public/Private Cloud, Infra, Security, Workspace, Consulting Focused

Own end-to-end delivery of NTT DATA services for a specific client, ensuring contractual commitments, service quality, and client satisfaction. Manage governance and stakeholder communications, including SLA incidents, escalations, and outage handling. Develop and maintain crisis management/disaster plans, drive mitigation for at-risk deliverables, and implement automation and efficiency initiatives. Own financial forecasting and cost management for assigned accounts while advising executive leadership and coordinating with delivery and architecture teams.