Customer Specialist - Part Time

CarMax
United States
Workplace: OnsitePart timeUSD 15.5 - 32.4 hourlyFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Integrity","Teamwork","Attention to detail","Time management"]

Support customers end-to-end across buying, selling, and servicing vehicles by guiding sales, appraisals, test drives, and financing applications. Perform vehicle condition assessments, manage inventory check-in/scanning/reconciliation, and conduct cosmetic inspections aligned to CarMax Quality Standards. Handle paperwork and payments, coordinate service appointments, and review repair order invoices for accuracy. Work in a fast-paced, customer-first environment while following EH&S requirements.

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FursaFursa
CarMax
CarMax
2 months ago

Customer Specialist - Part Time

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Support customers end-to-end across buying, selling, and servicing vehicles by guiding sales, appraisals, test drives, and financing applications. Perform vehicle condition assessments, manage inventory check-in/scanning/reconciliation, and conduct cosmetic inspections aligned to CarMax Quality Standards. Handle paperwork and payments, coordinate service appointments, and review repair order invoices for accuracy. Work in a fast-paced, customer-first environment while following EH&S requirements.
Location: United States
Workplace: Onsite
Employment Type: Part time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Deliver customer service by guiding customers through sales, appraisals, test drives, and financing applications.
  • •Conduct vehicle condition assessments and document details for appraisals while communicating findings to Buyers.
  • •Manage inventory processes including vehicle check-in, daily scanning, and reconciliation.
  • •Handle administrative tasks such as printing reports, maintaining transaction paperwork, auditing documents, and managing payments.
  • •Coordinate service appointments and review repair order invoices for accuracy in billing.

Pay and Benefits

Salary: USD 15.5 - 32.4 hourly
Perks:Sick TimePaid LeaveFloating Holiday

Key Requirements

  • •High School Diploma or equivalent and a valid driver’s license.
  • •Strong communication skills with confidence representing CarMax and its products.
  • •Ability to build lasting customer relationships and create win-win solutions.
  • •Ability to balance customer needs with business goals and follow processes accurately.
  • •Ability to lift up to 25 lbs and accurately read and transcribe data.
Education:High School
Skills:CommunicationIntegrityTeamworkAttention to detailTime management
Licenses:Valid driver's license
Tech Stack:Microsoft Office SuiteWordExcelPowerPoint

Company Brief

CarMax
Operates the largest used-car retail chain in the United States, selling and financing pre-owned vehicles through a no-haggle customer experience. Also offers vehicle buying, appraisal, service, and related automotive solutions.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Richmond, United States
Founded: 1993
WebsiteLinkedIn