IT Support

Strategic Gears
Cairo
Workplace: HybridFull timeFunction: IT Support & HelpdeskExperience: 2+ yearsEducation: bachelorsSkills: ["Communication","Problem-solving","Interpersonal","Teamwork","Customer-service"]

Provide frontline IT support to internal users, manage device stock and lifecycle, and liaise with outsourced IT teams to ensure timely resolution. Assist with ERPnext, Azure, and Office applications, troubleshoot hardware/software/network issues, and help onboard new employees while recommending improvements to keep systems secure and efficient.

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FursaFursa
Strategic Gears
Strategic Gears
9 months ago

IT Support

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Provide frontline IT support to internal users, manage device stock and lifecycle, and liaise with outsourced IT teams to ensure timely resolution. Assist with ERPnext, Azure, and Office applications, troubleshoot hardware/software/network issues, and help onboard new employees while recommending improvements to keep systems secure and efficient.
Location: Cairo
Workplace: Hybrid
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Mid level

Key Responsibilities

  • •Provide first-line technical support to internal users.
  • •Manage and monitor device stock and lifecycle.
  • •Liaise with outsourced IT support teams, ensuring timely resolution of issues.
  • •Assist users with Microsoft Office applications and ERPnext system queries.
  • •Troubleshoot hardware, software, and network issues.

Key Requirements

  • •Bachelor's degree in information technology, Computer Science, or related field or equivalent experience
  • •Familiarity with ERPNext, Microsoft Azure, Office applications, and user management
  • •Strong troubleshooting and problem-solving skills
  • •Excellent communication and interpersonal skills
  • •Experience in managing and maintaining IT assets
Experience:2+ yearsInformation Technology
Education:Bachelor's
Skills:CommunicationProblem-solvingInterpersonalTeamworkCustomer-service
Tech Stack:ERPNextMicrosoft AzureOffice 365IT asset management

Company Brief

Strategic Gears
Provides strategic consulting services focused on business transformation, operations improvement, and go-to-market planning. Helps organizations align technology, processes, and people to drive measurable performance gains and achieve strategic objectives.
Industry: Management Consulting
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